Outbound Tele Sales Agent

Become a part of our caring community

As an Outbound Tele Sales Agent, you will be responsible for engaging with members through outbound calls with the primary goal of scheduling virtual appointments with healthcare providers. This is a remote position for the state of Texas.
Conduct outbound calls to members to promote and schedule virtual appointments.

Effectively communicate the benefits of scheduling virtual appointments and how they can enhance members' healthcare experience.

Utilize persuasive techniques to encourage members to agree to schedule an appointment.

Address any questions or concerns members may have regarding virtual services, providing accurate information and support.

Maintain detailed records of each call, including member responses and scheduled appointments, in the customer relationship management (CRM) system.

Performs follow up with members, outside entities and/or providers.

Ensures responses to member and/or provider inquiries are completed efficiently to achieve service and quality

Collaborate with team members and supervisors to achieve weekly and monthly scheduling targets.

Stay informed about healthcare services and offerings to provide up-to-date information to members.

Follow all compliance and regulatory requirements when handling member information.

Use your skills to make an impact

Required Qualifications:

- Ability to connect meaningfully with customers to build emotional engagement and customer advocacy

- Simplify complexity and integrate internal efforts to deliver an optimal customer experience

- Comfort working in a telephonic intensive environment

- Must be passionate about contributing to an organization focused on continuously improving consumer experiences

- Preferred Qualificationse

- Bachelor's degree

- Telephonic sales experience (inbound, outbound)

- Understanding of value-based primary care and/or Medicare Advantage

- Bilingual in English/Spanish with the ability to speak, read and write in both languages without limitations or assistance

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours
40 Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$45,000 - $60,900 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

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