Client Success Specialist (WFH)

About the job:
Key Responsibilities

Market Research & Business Expansion: Identify potential markets, emerging business opportunities, and brands that can benefit from Shopify development and e-commerce solutions.

Client Acquisition & Lead Generation: Discover and approach prospective clients through online research, business platforms, and other relevant channels to generate qualified business leads.

Lead Qualification & Pipeline Management: Evaluate prospects based on their business needs, project requirements, and potential fit while maintaining an organised sales pipeline.

Client Consultation & Requirement Gathering: Communicate with business owners and decision-makers to understand their objectives, identify challenges, and assess their e-commerce requirements.

Solution Presentation & Sales Strategy: Showcase the company's services, deliver customised sales pitches, and recommend suitable solutions that align with clients' business goals.

Proposal Development & Commercial Negotiation: Prepare quotations and proposals, discuss project scope, handle client queries, overcome objections, and negotiate pricing and contract terms.

Sales Conversion & Relationship Building: Drive prospects through the sales cycle using strategic follow-ups, effective communication, and relationship management to achieve successful deal closures.

Client Onboarding & Internal Coordination: Work closely with internal teams after deal closure to communicate project details, clarify client expectations, and ensure a smooth transition into project execution.

Who can apply:

Only those candidates can apply who:
- have minimum 1 years of experience

Salary:
₹ 3,00,000 - 5,00,000 /year

Experience:
1 year(s)

Deadline:
2026-11-29 23:59:59

Skills required:
Negotiation, Client Relationship Management (CRM), Sales, Effective Communication and Sales Strategy

Other Requirements:
- 1. Hands-on experience in e-commerce or digital services sales.
- 2. Excellent communication, relationship-building, and client management skills.
- 3. Strong consultative selling skills with the ability to understand client needs and recommend suitable Shopify solutions.
- 4. Highly motivated, target-driven, and self-driven with a strong sense of ownership and the ability to perform under pressure.

About Company:
Digital Heroes is a full-service digital marketing agency. We've been providing a wide range of services to clients across all industries. Our digital marketing services include consulting and management options for a variety of online marketing tactics, including search engine optimization (SEO), pay-per-click (PPC) ads, Amazon store optimization, copywriting, conversion rate optimization (CRO), and more. We also offer expert web design and development services for both e-commerce and B2B companies.