Client Success Specialist (WFH)

About the job:
Key Responsibilities

1. Lead Qualification and Follow-Up: Work on qualified leads provided by the company, understand the prospect's requirements, maintain consistent follow-ups, and move potential clients through the sales process.

2. Client Consultation and Requirement Understanding: Connect with prospects to understand their business goals, challenges, budget, and project requirements, and identify the most suitable Shopify solution for their needs.

3. Solution Presentation and Product Demonstration: Present Shopify services and solutions clearly and compellingly, conduct customized demonstrations when required, and effectively communicate the value of our services.

4. Objection Handling and Negotiation: Address client concerns, resolve objections, discuss project scope and commercials, and negotiate effectively to turn interested prospects into confirmed customers.

5. Order Conversion and Deal Closure: Take ownership of the sales process from the initial lead interaction through final confirmation, ensuring timely follow-ups and successfully closing orders.

6. Client Handover and Coordination: Once the order is confirmed, coordinate with the relevant internal team and ensure a smooth handover of client requirements for the next stage of project onboarding.

Who can apply:

Only those candidates can apply who:
- have minimum 1 years of experience

Salary:
₹ 3,00,000 - 5,00,000 /year

Experience:
1 year(s)

Deadline:
2026-11-05 23:59:59

Skills required:
Negotiation, Client Relationship Management (CRM), Sales, Effective Communication and Sales Strategy

Other Requirements:
- 1. Hands-on experience in e-commerce or digital services sales.
- 2. Excellent communication, relationship-building, and client management skills.
- 3. Strong consultative selling skills with the ability to understand client needs and recommend suitable Shopify solutions.
- 4. Highly motivated, target-driven, and self-driven with a strong sense of ownership and the ability to perform under pressure.

About Company:
Digital Heroes is a full-service digital marketing agency. We've been providing a wide range of services to clients across all industries. Our digital marketing services include consulting and management options for a variety of online marketing tactics, including search engine optimization (SEO), pay-per-click (PPC) ads, Amazon store optimization, copywriting, conversion rate optimization (CRO), and more. We also offer expert web design and development services for both e-commerce and B2B companies.