Spanish/English Healthcare Virtual Assistant – Front Office, Billing & Marketing

Description
About the Role:

Snapscale is looking for a bilingual (English/Spanish) Healthcare Virtual Assistant (HVA) to support a US-based Physical Therapy practice. This role combines complete front-office patient coordination, revenue cycle/billing assistance, credentialing support, and light marketing.

The ideal candidate is a proactive, self-motivated multitasker with strong US-based healthcare support experience, capable of independently managing administrative and financial workflows while the clinical team operates remotely.
Responsibilities may include:


- Handle patient calls, secure messaging (Spruce), appointment scheduling, and recalls

- Manage and fill open schedule slots using ClassPass

- Perform insurance verifications, pre-authorizations, and prior authorization processing

- Handle medical billing, coding assistance, claims processing, payment follow-ups, and patient credit card processing

- Manage provider credentialing documentation and practice listings

- Manage the owner’s email inbox, patient intake, and administrative documentation

- Support outreach activities and create promotional materials using Canva

Perks:



- Health Maintenance Organization (HMO)

- Government-mandated benefits

- 13th month pay

- Night differential pay

- Transportation allowance

- Perfect attendance bonus

- Other employee incentives

- Yearly salary increase

- Free lunch everyday

- Opportunities for career growth and development

- Fun and supportive working environment

Requirements

- Fluency in both English and Spanish (Bilingual) is a hard requirement

- Prior experience in a US-based healthcare or medical office environment

- Extensive hands-on experience with Prompt EMR (Completion of Prompt University required prior to start)

- Experience handling insurance verifications, medical billing, and credit card processing

- Comfortable working with AI tools, Spruce messaging, and general administrative technology

- Experience creating marketing materials via Canva

- Highly organized, proactive self-starter capable of operating independently without local supervision

- Must meet work-from-home remote requirements under the SafeBase Initiative

Originally posted on Himalayas