Bilingual Virtual Assistant (English/Spanish) Receptionist

Bilingual Virtual Assistant (English/Spanish)
Receptionist

Remote | Part-Time | 40 Hours/Week | $6.5/hour with 6 mos perf review
Role Summary

We are hiring a Bilingual Medical Virtual Assistant to support an Internal Medicine practice . This role requires someone with strong English and Spanish communication skills , especially over the phone, since a large part of the work involves speaking directly with patients, coordinating appointments, handling follow-ups, and keeping communication clear and professional.

This is a patient-facing support role that directly affects clinic flow, patient experience, and day-to-day operational efficiency. The ideal candidate is organized, dependable, confident on calls, and able to manage scheduling, insurance-related tasks, and administrative follow-through with accuracy.
Top Requirements

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Strong bilingual communication skills in both English and Spanish

- Confident and professional on phone calls

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Strong patient coordination and scheduling ability

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High attention to detail and reliable follow-through

Key Responsibilities
1) Phone Calls and Patient Communication

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Handle a high volume of inbound and outbound phone calls with patients, pharmacies, payer offices, and other healthcare contacts

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Communicate clearly and professionally in both English and Spanish

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Provide appointment reminders, follow-up calls, rescheduling support, and general patient assistance

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Answer routine patient questions and escalate concerns appropriately

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Maintain a calm, patient-friendly tone, especially when dealing with elderly patients or complex situations

2) Appointment Scheduling and Patient Coordination

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Manage new and existing patient scheduling through phone, email, and text

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Maintain provider calendars accurately and help prevent gaps, overlaps, or scheduling errors

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Confirm appointments and manage cancellations, reschedules, and waitlist coordination

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Conduct pre-visit outreach and communicate next steps clearly to patients

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Ensure accurate patient demographics, appointment notes, and call outcomes are documented in the system

3) Insurance Verification and Benefits

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Verify patient eligibility and benefits before appointments

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Confirm copays, deductibles, covered services, and authorization requirements

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Identify insurance issues early and communicate them clearly to patients and internal staff

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Document verification results accurately in the EMR and any internal trackers

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Escalate unresolved payer issues and follow through until completed

4) Referral and Prior Authorization Support

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Process referral-related tasks and ensure required documents are complete

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Initiate and follow up on prior authorization requests as needed

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Track pending items, approvals, denials, and required follow-up actions

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Coordinate with payer offices, provider offices, and internal team members to avoid delays

5) Administrative Support and Documentation

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Maintain accurate, timely, and consistent documentation

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Support daily administrative workflows such as inbox management, task queues, forms, uploads, and follow-up tracking

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Handle patient information in a HIPAA-compliant manner

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Provide status updates proactively and complete assigned tasks with minimal follow-up

Required Qualifications

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Excellent verbal and written communication skills in both English and Spanish

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Previous experience handling phone calls in a patient-facing, customer-facing, or healthcare support role

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Strong confidence speaking with patients over the phone, including appointment coordination and follow-up calls

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Highly organized, detail-oriented, and able to manage multiple tasks accurately

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Able to work independently and communicate updates clearly

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Reliable computer setup, headset, and stable internet connection for remote work

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HIPAA knowledge or experience with HIPAA-compliant workflows

Nice to Have

- Clinical or healthcare background

- Familiarity with EMR/EHR systems

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Experience supporting internal medicine, primary care, or similar outpatient practices

Originally posted on Himalayas