Female Bilingual Medical Receptionist / Front Desk Virtual Assistant. OR.

About the Role

We are seeking a highly professional, reliable, and patient-focused Female Bilingual Medical Receptionist / Front Desk Virtual Assistant to support a busy Women's Health medical practice with two locations.

The ideal candidate will serve as an extension of the practice's front-desk team, handling a high volume of incoming patient calls, scheduling appointments, updating patient information, and ensuring patients receive timely and professional assistance.

This is a fast-paced, patient-facing role that requires excellent communication skills, strong attention to detail, and the ability to manage multiple priorities while working remotely.
Key Responsibilities

- Answer a high volume of inbound patient calls across multiple practice locations.

- Help prevent missed calls and ensure patients receive timely assistance.

- Schedule, confirm, reschedule, and manage patient appointments.

- Respond to routine patient questions professionally and accurately.

- Enter and update patient information in the practice's EMR system.

- Maintain accurate patient charts and appointment information.

- Use Nextiva to manage incoming and outgoing practice calls.

- Make outbound calls to patients when needed.

- Coordinate with the existing front-desk team through Google Chat .

- Learn and follow the practice's Women's Health workflows, appointment types, and internal abbreviations.

- Provide a professional, friendly, and patient-centered front-desk experience.

- Support daily administrative workflows while maintaining patient confidentiality and HIPAA standards.

Ideal Candidate
We are looking for someone who is:

- Female and comfortable supporting a Women's Health practice.

- Highly organized and detail-oriented.

- Comfortable managing a busy phone queue.

- Friendly, professional, and confident when speaking with patients.

- Able to remain calm and efficient in a high-volume environment.

- Proactive about following up and preventing missed patient communication.

- A strong team player who can coordinate effectively with an existing front-desk team.

- Quick to learn new workflows, appointment types, and medical systems.

Important Note

This role is primarily focused on front-desk operations, inbound calls, patient scheduling, and patient communication . The practice is looking for a dedicated professional who can help manage their phone traffic and provide excellent administrative support rather than someone focused primarily on prior authorizations or insurance verification.

If you are a bilingual female healthcare professional with strong medical front-desk experience, excellent communication skills, and the ability to thrive in a fast-paced environment, we encourage you to apply.
Requirements
Required Qualifications

- Female candidate required based on the client's specific staffing preference for this role.

- Fluent in English and Spanish , both spoken and written.

- Strong English communication skills with a clear, professional, and neutral/American-sounding accent.

- Previous experience as a Medical Receptionist, Medical Front Desk Coordinator, Healthcare Virtual Assistant, or similar patient-facing administrative role .

- Comfortable handling a high volume of inbound calls in a fast-paced medical environment.

- Strong appointment scheduling and patient communication experience.

- Experience entering and updating patient information in an EMR/EHR system.

- Excellent multitasking, organizational, and time-management skills.

- Professional, friendly, and patient-focused communication style.

- Comfortable working remotely and collaborating with a team through online communication tools.

- Reliable internet connection and a professional remote work environment.

Preferred Qualifications

- Hands-on experience with ModMed (Modernizing Medicine) .

- Previous experience using Nextiva or similar VoIP/phone systems.

- Experience supporting a Women's Health, OB/GYN, or related medical practice .