Bilingual Dental Billing & Patient Support Virtual Assistant

General Information

Job Title: Bilingual Dental Billing & Patient Support Virtual Assistant
Position Type: Full-Time
Work Hours: 8:00 AM – 5:00 PM MST

Work Days: Monday – Friday
About the Role

We are seeking an experienced Bilingual Dental Billing & Patient Support Virtual Assistant to support a busy dental practice with insurance claims, billing follow-ups, patient communication, scheduling, referrals, and front-office operations.

This position requires Spanish fluency, excellent English communication and proven U.S. dental experience . The ideal candidate is highly knowledgeable in insurance claims and comfortable handling denials, appeals and eligibility verification.

This is a patient-facing role, so we are looking for someone professional, compassionate, dependable, and confident in communicating with patients in both English and Spanish.
Core Responsibilities
1. Insurance Claims, Appeals & Denial Management — Top Priority

- Insurance claims processing, including appeals and denial management

- Insurance eligibility and benefits verification, including experience with Medicare and Medicaid

- Provide additional billing and insurance follow-up support as needed.

2. Patient Calls, Scheduling & Insurance Verification — Top Priority

- Answer inbound and outbound patient calls professionally.

- Appointment scheduling and coordination

- Verify insurance eligibility and benefits.

- Perform virtual receptionist duties and ensure patient inquiries receive appropriate attention.

- Process and coordinate patient referrals.

Additional Responsibilities

- Provide general dental front-office administrative support.

- Assist with billing and insurance follow-ups.

- Support daily workflows through Open Dental and Practice by Numbers

Software & Systems

- Open Dental

- Practice by Numbers

Requirements
Experience Requirements

- Bilingual English and Spanish proficiency is required and non-negotiable.

- Proven U.S. dental industry experience is required.

- Experience with U.S. healthcare/dental insurance.

- Hands-on experience with insurance claims processing.

- Experience managing claim denials and appeals.

- Experience working outstanding claims.

- Strong insurance eligibility and benefits verification experience.

- Hands-on Open Dental experience is preferred or similar tools

- Strong knowledge of dental and insurance terminology in both languages.

- Confident and professional phone communication.

- Familiarity with HIPAA and patient confidentiality requirements.

Basic Requirements

- Must speak and write English clearly and professionally.

- Must have relevant work experience.

- Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).

- Must be available to attend video meetings with camera on when required.

Technical Requirements

- Computer: Reliable laptop or desktop computer.

- Internet: Stable high-speed internet connection (minimum 25 Mbps).

- Audio: Noise-canceling headset.

- Video: Working webcam for virtual meetings.

- Workspace: Quiet and professional work environment.

Benefits

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Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.

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Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.

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HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.

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Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.

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Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.