Remote Bilingual Dental Assistant

NOW HIRING: BILINGUAL DENTAL VIRTUAL ASSISTANT (ENGLISH & SPANISH)

100% WORK FROM HOME | FULL-TIME | US DENTAL PRACTICE

IMPORTANT: PLEASE READ BEFORE APPLYING

APPLICATIONS THAT DO NOT MEET ALL THE MANDATORY QUALIFICATIONS LISTED BELOW WILL NOT BE CONSIDERED.

We are looking for a highly experienced, proactive, and detail-oriented Bilingual Dental Virtual Assistant to support a US-based dental practice.

This position is strictly for candidates with proven dental practice experience, advanced Dentrix proficiency, and fluency in both English and Spanish.

MANDATORY QUALIFICATIONS

Applicants MUST meet ALL of the following requirements:

BILINGUAL – ENGLISH AND SPANISH: Must be fluent in both spoken and written English and Spanish. Chavacano is NOT a substitute for Spanish fluency.

DENTRIX EXPERT: Must have extensive hands-on experience using Dentrix Dental Practice Management Software. Basic familiarity or experience with other dental systems alone is NOT sufficient.

DENTAL PRACTICE EXPERIENCE: Must have previous professional experience working directly with a dental practice, preferably a US-based dental clinic.

PATIENT SCHEDULING EXPERTISE: Must be highly experienced in dental appointment scheduling, confirmations, rescheduling, patient follow-ups, and schedule management.

INSURANCE VERIFICATION: Must have experience verifying dental insurance eligibility and benefits, including Medicaid, private insurance, and fee-for-service arrangements.

STRONG COMMUNICATION SKILLS: Must be comfortable handling inbound patient calls, inquiries, and correspondence professionally in both English and Spanish.

PROACTIVE AND DETAIL-ORIENTED: Must demonstrate excellent attention to detail, organizational skills, accountability, and initiative.

FIXED WORK SCHEDULE: Must be willing and available to work Monday through Friday, following a fixed US Eastern Time (EST/EDT) schedule.

TIME TRACKING: Must be comfortable using company-required time-tracking software throughout working hours.

HIPAA COMPLIANCE: Must understand HIPAA regulations and demonstrate the ability to handle confidential patient information securely.

TECH-SAVVY: Must be proficient with computers, online communication tools, dental software, and remote working systems.

INDEPENDENT WORK: Must be able to work efficiently with minimal supervision while consistently meeting performance expectations.

KEY RESPONSIBILITIES

The selected candidate will be responsible for:

Patient Communication: Manage inbound calls, respond to patient inquiries, and maintain professional communication in English and Spanish.

Appointment Management: Schedule, confirm, cancel, and reschedule dental appointments while ensuring appropriate procedure durations and provider availability.

Schedule Optimization: Maintain an organized daily appointment schedule, manage scheduling conflicts, and apply appropriate double-booking procedures when authorized.

Patient Follow-Ups: Proactively contact patients regarding upcoming appointments, missed visits, treatment follow-ups, and pending scheduling requirements.

Dental Insurance Verification: Verify patient insurance eligibility, coverage, benefits, and relevant financial information.

Dentrix Documentation: Accurately document all patient interactions, appointment updates, and administrative activities within Dentrix.

Communication Tracking: Ensure that patient communications and follow-up activities are properly recorded, traceable, and accessible to authorized team members.

Dental Front-Office Support: Assist with general administrative tasks and daily dental practice operations.

Laboratory Case Management: Coordinate and track dental laboratory cases, monitor expected delivery dates, and follow up on outstanding cases.

Inventory Management: Assist with tracking dental supplies, monitoring inventory records, and coordinating inventory-related administrative requirements.

WORK ARRANGEMENT

Work Setup: 100% Remote / Work From Home

Employment Type: Full-Time

Workdays: Monday to Friday

Work Schedule: Fixed US Eastern Time Zone (EST/EDT)

Industry: US Dental Practice

Required Software: Dentrix

Required Languages: English and Spanish

FINAL REMINDER TO ALL APPLICANTS

PLEASE DO NOT APPLY IF:

You are not fluent in BOTH English and Spanish.

You speak Chavacano but are not fluent in Spanish.

You do not have actual hands-on experience using Dentrix.

You have never worked for a dental practice.

You do not have experience managing dental patient appointments and follow-ups.

You are unwilling to work US Eastern Time hours.

You are unwilling to use time-tracking software.

ALL THE ABOVE QUALIFICATIONS ARE NON-NEGOTIABLE.

We appreciate everyone's interest in joining Platonics. However, to respect both the applicants' time and our client's requirements, only candidates who meet ALL mandatory qualifications will be considered for screening and interviews.

Thank you for your understanding, and we look forward to receiving applications from qualified dental professionals!