Virtual Assistant – Billing and Collections

Description
About the Role:



Snapscale is seeking a detail-oriented and proactive Virtual Assistant to support a U.S.-based client with invoice follow-ups, collections, and administrative tasks. This role involves professional communication with hotels regarding outstanding invoices, maintaining accurate records, and ensuring timely and consistent follow-ups through phone and email.

The ideal candidate is organized, persistent, comfortable making outbound calls, and able to manage multiple accounts while following established processes and communication guidelines.
Key Responsibilities:



- Follow up with hotels regarding outstanding invoices through outbound calls and email

- Contact hotels according to established collection timelines and follow-up procedures

- Make repeated call attempts as required until a live contact is reached, following the client's calling guidelines

- Send follow-up emails when a hotel cannot be reached by phone

- Maintain accurate records of calls, emails, payment updates, and collection outcomes

- Monitor outstanding invoices and track accounts through the collection process

- Assist with invoice-related administrative tasks and documentation

- Conduct call checks and other assigned administrative support activities

- Manage multiple accounts and follow-up schedules while meeting deadlines

- Ensure all communications are professional, clear, and aligned with client guidelines

- Review completed work for accuracy before submission

- Perform other administrative and ad hoc tasks as assigned

Perks:



- Health Maintenance Organization (HMO)

- Competitive pay

- Government-mandated benefits

- 13th month pay

- Night differential pay

- Internet allowance

- Perfect attendance bonus

- Yearly salary increase

- Opportunities for career growth and development

Requirements

- At least 1 year of experience as a Virtual Assistant, Administrative Assistant, Customer Service Representative, Collections Specialist, or in a similar role

- Experience with collections, accounts receivable, billing, invoicing, or payment follow-ups is an advantage

- Comfortable making frequent outbound calls and following up with clients or businesses

- Strong verbal and written English communication skills

- Excellent organizational and time-management skills

- Detail-oriented with strong record-keeping and documentation skills

- Able to manage repetitive follow-ups while maintaining professionalism and persistence

- Comfortable working with spreadsheets, email platforms, CRM systems, and other administrative tools

- Ability to follow structured processes, communication guidelines, and deadlines

- Proactive, reliable, and able to work independently in a remote environment

- Must have a stable internet connection and dedicated workspace

Originally posted on Himalayas