Insurance Verification and Authorization Specialist - Virtual Assistant
This is a remote position.
Rockstar is seeking a highly accurate and proactive Insurance Verification & Authorization Specialist to support a growing physical therapy practice operating across multiple U.S. states. This is a full-time remote role, ideal for a detail-oriented virtual assistant with experience in healthcare admin, insurance workflows, and EMR systems.
About the Practice
This physical therapy group is focused on delivering exceptional, outcomes-driven care across a multistate network of clinics. Their internal culture values efficiency, clarity, teamwork, and excellent patient service — and they are looking for a virtual team member who shares those values and can help maintain the high standard of support they promise both patients and providers.
Schedule & Requirements
- Full-time, remote
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Work hours: U.S. Mountain Standard Time (MST)
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Must have a reliable high-speed internet connection
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Must use dual monitors for optimal workflow and speed
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Must be comfortable working in a fast-paced, high-volume environment
Why Join This Team?
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Be part of a mission-driven organization helping patients across multiple states
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Join a team that values process, professionalism, and proactive problem-solving
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Long-term remote opportunity with daily collaboration and clear expectations
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Use your insurance expertise to ensure patients receive timely, approved care
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Work with a respectful, communicative, and high-functioning team
Responsibilities
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Verify patient insurance eligibility and benefits across a variety of payers and plans
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Obtain prior authorizations and referrals as required by insurance
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Accurately update patient insurance records within the EMR (WebPT)
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Communicate effectively with patients and internal teams to clarify insurance requirements
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Proactively follow up on pending verifications or authorization requests
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Flag and report issues that may affect patient scheduling or treatment approval
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Support insurance documentation and maintain organized digital records
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Collaborate via Microsoft Teams with onsite and remote administrative staff
Tools You'll Use
- EMR: Prompt
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Communication & Collaboration: Microsoft Teams
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Excel, shared drives, and patient management portals as needed
Requirements
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Experience with insurance verification and prior authorization (physical therapy or outpatient healthcare preferred)
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Familiarity with U.S. healthcare insurance terminology and workflow
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Proficient in navigating payer websites, portals, and verification tools
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Excellent attention to detail and record-keeping
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Strong verbal and written English communication skills
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Comfortable working independently with accuracy and accountability
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Able to consistently work full-time MST hours
Benefits
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Competitive salary commensurate with experience.
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Opportunities for professional development and growth.
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Work in a dynamic and supportive team environment.
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Make a meaningful impact by helping to build and strengthen families Acrros the Globe.
Originally posted on Himalayas