Medical Virtual Assistant - Virtual Assistant

This is a remote position.

Are you a compassionate, detail-oriented professional with a passion for supporting children and families? A California-based pediatric therapy clinic is seeking a Medical Virtual Assistant to join their team full-time. In this role, you'll help ensure smooth scheduling, communication, and administrative coordination, directly contributing to the well-being of the children they serve.

This clinic is grounded in a holistic, child-led approach to care—focusing on nurturing the mind, body, and spirit of each child. Their work is personal, collaborative, and deeply rooted in empowering children to build meaningful relationships and a strong sense of self.
Why You Should Apply:

Be part of a purpose-driven team that transforms lives through meaningful connection, compassion, and care.
Key Responsibilities
Scheduling & Coordination

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Schedule and reschedule patient appointments via EMR

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Confirm new patient appointments and manage therapist calendars

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Coordinate telehealth sessions and care team meetings

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Assist families with insurance-related scheduling (e.g. gap exceptions)

Patient & Insurance Support

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Respond to phone and email inquiries with empathy and professionalism

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Verify insurance coverage details and assist with related questions

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Submit and manage prior authorization requests​

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Maintain accurate, confidential electronic medical records

Administrative Support

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Support therapists with calendar coordination and care logistics

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Collaborate with team members to ensure efficient day-to-day operations

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Greet patients virtually and guide them through onboarding steps

Requirements

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Experience in healthcare customer service, scheduling, or admin support

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Previous experience with schedule management, managing authorizations and verifying insurance

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Familiarity with pediatric therapy (OT and speech) is a strong plus

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Comfortable using EMR systems (Ensora preferred), Salesforce, and Google Workspace

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Strong communication and multitasking skills

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Spanish-speaking candidates are highly encouraged to apply

Benefits

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Competitive salary commensurate with experience.

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Opportunities for professional development and growth.

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Work in a dynamic and supportive team environment.

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Make a meaningful impact by helping to build and strengthen families in the Philippines.

Originally posted on Himalayas