Success Manager
Client Success Manager (Cold Email, Campaign Management & Retention) – Remote
Position Type: Full-Time, Remote
Working Hours: Flexible, with availability for client meetings during U.S. business hours
About the Role
At Pavago , one of our clients is hiring a Client Success Manager to own client relationships, cold email campaign performance, retention, and delivery after a client signs.
This is not a traditional project management or support-only role . You’ll be accountable for both the client relationship and the performance of their outbound campaigns .
You’ll own:
- Client success and account management
- Cold email campaign performance
- Deliverability and inbox placement
- Client retention and churn prevention
- Campaign troubleshooting and optimization
- Delivery processes and operational execution
You’ll manage approximately 20–30 active clients while working closely with founders, developers, and outreach teams.
If you have hands-on experience with cold email, lead generation, deliverability, and client success , this role is a strong fit.
What You’ll Own
Client Success & Account Management
- Serve as the primary point of contact for 20–30 active clients
- Lead onboarding, client calls, check-ins, and ongoing communication
- Manage expectations and provide clear campaign updates
- Monitor account health and proactively identify potential risks
- Build strong relationships with founders, executives, and client stakeholders
- Resolve concerns before they become retention issues
- Own overall client satisfaction, retention, and churn prevention
Cold Email Campaign Management & Optimization
- Monitor and improve outbound cold email campaigns
- Diagnose underperforming campaigns and determine root causes
- Troubleshoot:
- Deliverability issues
- Inbox placement
- List quality
- Targeting
- Email copy
- Reply performance
- Quality-check campaigns before launch
- Personally write and optimize cold email copy when needed
- Improve:
- Reply rates
- Positive response rates
- Deliverability
- Overall client outcomes
- Step directly into campaign execution when additional support is required
Email Deliverability & Campaign Infrastructure
- Monitor campaign and inbox health
- Understand cold email infrastructure, warm-up systems, and deliverability fundamentals
- Identify issues affecting sender reputation or campaign performance
- Work with technical teams to troubleshoot infrastructure problems
- Support scalable outbound systems across multiple client campaigns
Client Retention & Performance
- Track client health and identify churn risks early
- Connect campaign performance to measurable client outcomes
- Maintain proactive communication when campaigns underperform
- Develop action plans to improve struggling accounts
- Ensure clients understand performance, progress, and next steps
- Build long-term relationships that support strong retention
Processes, Systems & Documentation
- Build and improve client success and delivery playbooks
- Document campaign workflows and operating procedures
- Track:
- Client health
- SLAs
- Delivery timelines
- Campaign performance
- Outstanding issues
- Improve operational consistency as the company scales
- Identify bottlenecks and implement practical solutions without slowing execution
Cross-Functional Collaboration
- Work closely with developers on technical and infrastructure issues
- Coordinate with outreach teams on targeting, campaign execution, and optimization
- Report to leadership on:
- Client health
- Retention risks
- Campaign performance
- Operational bottlenecks
- Ensure delivery execution remains aligned with company growth goals
Required Experience & Skills
Must-Have
- Experience in:
- Client Success
- Account Management
- Client Delivery
- Campaign Management
- Previous experience with a:
- Cold email agency
- Lead generation company
- Outbound sales/growth agency
- Hands-on