Account Manager, Client Success

The big picture: Axios is a media company dedicated to providing trustworthy, award-winning news content in an audience-first format. We are hiring a Senior Client Success Account Manager to support our advertising team!

Why it matters: In this role, you will join the Client Success team, leading post-sale account management for new and existing growth accounts, delivering best-in-class, turnkey client experiences from kickoff to wrap. This role requires a competent level of expertise, including the ability to apply skills independently in common situations, understand the broader business context, and contribute effectively with occasional support. A revenue mindset is key, as you will help drive client retention, identify growth opportunities, and support media planning efforts to maximize long-term value for both the client and Axios .

Go deeper : This role will serve as a trusted partner to many clients who are new to Axios , ensuring they feel confident and supported from day one. The ideal candidate will have the ability to quickly learn and articulate how Axios ’ products work, guiding clients and agency partners through each stage of the post-sale process. They will work closely with stakeholders, providing clear communication, proactive solutions, and a high-touch service experience every step of the way.

Working closely with multiple cross-functional teams (Client Partnerships, Smart Brevity Studio, Events, Brand Journalism, and Ad Operations), you will develop and execute a wide range of campaigns across the Axios product suite. You’ll also work with your Client Partnerships colleagues to support media planning, proposals, and renewal activities.

Worthy of your time: Ideal candidates will possess a growth mindset with a drive to learn, embody an entrepreneurial spirit, and have a passion for the Axios mission. They will also be a team player who operates with integrity, practices radical candor, and fosters a culture of collaboration, kindness, and support for colleagues.

This person should have 3+ years of client-facing digital campaign management experience, including planning and execution, while demonstrating the following attributes:
Campaign Management/Customer Service

- Agile and adaptable in managing multiple campaigns simultaneously while meeting all deadlines and exceeding client expectations.

- Responsible for building media strategies that support client objectives and campaign goals.

- Develops a strong understanding of Axios products and effectively positions them to meet client objectives

- Manages all post-sale campaign elements, including ownership across kick-off calls, production, launch and reporting.

- Monitors campaign performance and delivery to ensure campaigns are on track to meet client and revenue goals.

- History of building and maintaining strong relationships and orchestrating effective communication across a myriad of internal and external stakeholders.

- Demonstrates an understanding of client business goals and industry context to inform campaign strategy and recommendations

- Proactively identifies opportunities for account growth, renewal & upsell.

- Outstanding communication, organization, and project management skills with obsessive attention to detail.

- Takes pride in delivering exceptional customer service.

Strategic Thinking/Problem-Solving

- Ability to develop and implement long-term strategies aligned with team and company goals.

- Capacity to analyze complex situations and foresee potential challenges and opportunities.

- Proficient in identifying problems and formulating effective solutions independently.

- Confident in pulling reports and using analytics to make data-driven campaign optimization recommendations.

Overarching Skills

- Growth mindset and enjoys working in a fast-paced, collaborative environment.

- Demonstrated ability to work independently, prioritize tasks, and manage time effectively.

- Initiative to take on responsibilit