Senior Manager, Client Success

A NOTE ON HOW TO REACH US

We're truly grateful that so many people have Foundant on their radar — it means a lot that our work resonates with others. That said, due to the high volume of direct messages and emails we receive, cold outreach isn't the preferred way to be considered for a role, and we're not able to prioritize applications submitted this way. To apply for open positions, please visit our careers page, which is the fastest and most effective route to being considered.

About Foundant

At Foundant, we build mission-critical software for the social good ecosystem — helping foundations, grantmakers, nonprofits, and community organizations streamline their work, strengthen relationships, and maximize their impact. We serve the giving community worldwide with a comprehensive suite of solutions spanning grant management, community foundation software, and giving analytics.

We're a unified company shaped by strong roots across our product portfolio, and we operate with intention and purpose. Our team of ~350 people across six countries is connected by a shared North Star: to be the trusted partner and strategic advisor to the communities we serve.

Where You’ll Work:

- As a remote-first workplace, we believe in offering flexibility and the freedom to work where it suits you best, while staying connected through technology. Our global network of talent is supported by physical office hubs and virtual collaboration, fostering a dynamic environment where innovation and growth thrive.

- With office locations in Bozeman, MT, Toronto, Canada, and Dublin, Ireland, you'll be part of a globally connected team. Whether you're working remotely or from one of our office locations, you'll be contributing to a vibrant, collaborative culture focused on driving meaningful impact across the world.

What You’ll Do:

- You'll lead, mentor, and grow a team of Client Success Managers, building a culture of accountability, collaboration, and continuous improvement

- You'll design and implement scalable success frameworks for our SmartSimple client portfolio, keeping the focus on consistent product adoption and outcomes that actually move their missions forward

- You'll serve as the primary escalation point for your SmartSimple accounts, resolving complex issues with urgency — because how we show up when things go sideways matters as much as when things go smoothly

- You'll build trusted-advisor relationships with senior client stakeholders, staying close enough to their goals to anticipate what they'll need before they ask

- You'll collaborate closely with SmartSimple's implementation partners, aligning on account status, delivery timelines, and escalation handling to ensure a seamless client experience across partner-led and internally-led engagements

- You'll identify expansion opportunities within your client portfolio — new modules, services, or scope — and facilitate a clean hand-off to SmartSimple Professional Services for scoping and delivery

- You'll partner with Product, Engineering, Sales, and Account Management — turning client feedback into roadmap input and supporting renewal and expansion conversations

- You'll monitor retention, health-score, and adoption metrics, using the data to catch risk and opportunity early and drive proactive interventions

- You'll set clear performance goals for your team and provide the regular coaching that helps each person do their best work

- You'll ensure enterprise-level SLAs and contractual commitments are consistently met

- Other duties as assigned

What You’ll Need:

- 8+ years of experience in Client Success, Account Management, or a related field, including 3+ years leading teams that manage enterprise accounts

- Demonstrated experience managing a client success portfolio within a platform/SaaS product, including surfacing expansion opportunities and transitioning them cleanly to a delivery or professional services team

- Experience collaborating with t