Success Manager

Client Success Manager – Cold Email & Deliverability

Position Type: Full-Time, Remote
Working Hours: Flexible, with availability during U.S. business hours
About the Role

At Pavago , one of our clients is hiring a Client Success Manager to own client relationships, cold email campaign performance, deliverability, and retention.

This is a hands-on role combining client success, account management, cold email, lead generation, and campaign optimization . You’ll manage approximately 20–30 active client accounts and work closely with founders, developers, and outreach teams.

This is not a support-only role. You’ll be expected to understand campaign performance, troubleshoot problems, optimize cold email campaigns, and proactively prevent client churn.
What You’ll Own
Client Success & Account Management

- Manage a portfolio of 20–30 active clients

- Serve as the primary point of contact from onboarding onward

- Lead client check-ins, performance calls, and campaign updates

- Monitor account health and proactively identify churn risks

- Manage client expectations and communicate next steps clearly

- Build strong relationships with founders and executive stakeholders

- Own client satisfaction, retention, and issue resolution

Cold Email Campaign Management

- Monitor and optimize outbound cold email campaigns

- Diagnose underperforming campaigns and identify root causes

- Review targeting, prospect lists, messaging, sequencing, and campaign setup

- Write and optimize cold email copy, subject lines, and CTAs

- Quality-check campaigns before launch

- Improve reply rates, positive response rates, and qualified lead generation

- Step into campaign execution when additional support is needed

Email Deliverability

- Monitor inbox placement, sender reputation, bounce rates, and campaign health

- Troubleshoot deliverability and inbox placement issues

- Understand domain warm-up and outbound email infrastructure

- Identify problems affecting sender reputation or campaign performance

- Collaborate with technical teams on infrastructure issues

- Support scalable deliverability practices across multiple client accounts

Retention & Performance

- Identify at-risk accounts before issues escalate

- Build action plans for underperforming campaigns

- Connect campaign metrics to measurable client outcomes

- Maintain proactive communication during performance challenges

- Track client health, campaign results, and retention risks

- Help reduce churn and strengthen long-term client relationships

Processes & Operations

- Build and improve client success playbooks and SOPs

- Maintain organized tracking for client health, SLAs, campaign performance, and outstanding issues

- Document campaign workflows and operating procedures

- Identify operational bottlenecks and recommend improvements

- Use AI and automation tools to improve reporting and execution

Cross-Functional Collaboration

- Work with developers on technical and email infrastructure issues

- Coordinate with outreach teams on targeting, messaging, and campaign execution

- Report client risks, campaign performance, and operational issues to leadership

- Ensure client delivery remains organized and consistent as the business scales

Requirements

- Experience in Client Success, Account Management, Client Delivery, or Campaign Management

- Previous experience with a cold email agency, lead generation company, or outbound sales/growth agency

- Hands-on experience with cold email campaigns and outbound lead generation

- Strong understanding of email deliverability, inbox placement, sender reputation, and warm-up systems

- Ability to write and optimize cold email copy

- Experience troubleshooting underperforming outbound campaigns

- Familiarity with outbound campaign tools, CRM systems, and automation workflows

- Strong written and verbal English communication

- Strong analytical, organizational, and problem-solving skills

- Comforta