Senior Commercial Operations Lead, Managed Services

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD , we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD .
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD .

- The Senior Commercial Operations Lead leads the delivery of Managed Services commercial operations by making commercial work more scalable, timely, and predictable, resulting in quality contracts that are readily utilized within Managed Services and downstream workflows.

- The role sits within Managed Services and serves as a commercial focal point for Managed Services stakeholders. It helps ensure that Statements of Work (SOWs), Project Change Requests (PCRs), amendments, and related commercial materials are complete, internally consistent, accurately represented, and ready for the appropriate review or downstream action.

- The role is focused on improving and scaling Managed Services commercial operations by applying increased rigor through the use of controls and workflow improvements. It interfaces closely and alongside Managed Services stakeholders with adjacent functions to support effective commercial processes.

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Key partners: Managed Services Service Delivery, Managed Services Customer Success, Managed Services Leadership

- The Senior Commercial Operations Lead operates within Managed Services and helps streamline commercial execution without becoming the owner of enterprise policy or final approval decisions. This is a senior execution and coordination role accountable for operational quality, document readiness, workflow coordination, issue routing, and follow-through.

Role Scope:

- The Senior Commercial Operations Lead owns the readiness and improved delivery of Managed Services commercial operations. The role coordinates inputs, identifies gaps, tracks actions, and supports timely movement of commercial work from intake through review and downstream execution.

- The role interfaces with Managed Services - Service Delivery, Customer Success, Managed Services leadership primarily. The role may interface, as needed with adjacent organizations that provide inputs or consume commercial outputs from Managed Services. The role may return incomplete SOWs, PCRs, or commercial packages for correction and clarification, while appropriate functions retain their respective decision responsibilities.

- The role partners with the broader organization on contract-to-order-to-billing verification for any contractual changes on an as needed basis.

Duties & Responsibilities:

- SOW, PCR, and Commercial Document Quality

- Support Managed Services stakeholders in preparing timely, complete, and accurate SOWs, PCRs, and related commercial documents.

- Validate that documents clearly describe scope, deliverables, assumptions, customer responsibilities, dependencies, exclusions, service references, pricing and billing inputs, acceptance criteria, timing, and approved changes.

- Check consistency across proposals, SOWs, PCRs, quotes, contracts, CRM records, and supporting materials.

- Identify missing, contradictory, unclear, or unsupported information and route each issue to the appropriate owner.

- Maintain standard templates, checklists, intake requirements, and document-quality guidance for Managed Services commercial activity.

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