Managed Services Operations Lead - FinOps

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
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We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
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The Managed Services Operations Lead, FinOps is the senior technical authority for AHEAD ’s Cloud FinOps service, serving as thought leader and subject matter expert for clients, partners, and internal delivery teams. The role leads the development, design, and implementation of FinOps solutions across AWS, Azure, and GCP, and is accountable for the technical quality, consistency, and maturity of FinOps delivery across the managed services client portfolio.

Operating as a principal-level practitioner, this role owns the most complex client scenarios, serves as the primary technical escalation point for Cloud FinOps Engineers, and sets the standards, data models, automation, and reusable assets that the practice delivers against. The role also defines and drives the AI and automation roadmap for the FinOps practice, translating advanced analytics and machine learning capabilities into productized, explainable, and trusted service offerings. This is an individual contributor role that provides technical leadership, mentorship, and coordination across delivery resources without direct personnel-management responsibility.

The role requires a strategic mindset, mature executive communication skills, and commercial awareness, engaging client senior leadership, finance and procurement stakeholders, service and process owners, AHEAD service leadership, and sales teams directly. The role is performed remotely within the United States and includes up to 15 percent domestic travel, along with occasional after-hours or weekend support during major incidents, reporting deadlines, approved change windows, or other activities required by contracted service commitments.

Duties / Responsibilities

Technical Leadership and Solution Design

• Serve as the primary technical escalation point for Cloud FinOps Engineers supporting client engagements, resolving the most complex technical and financial analysis scenarios.
• Act as principal engineer for high-complexity client situations requiring advanced cloud engineering, financial modeling, and cross-domain judgment.
• Lead the development, design, and implementation of complex, mission-critical, enterprise-grade FinOps solutions, including AI-enabled capabilities where they deliver measurable client value.
• Ensure FinOps services and deliverables are provided on time and at the highest quality standards while meeting or exceeding client expectations and contracted service commitments.
• Develop and maintain technical roadmaps and innovation plans for supported FinOps solutions and services.
• Establish project estimates and plans, identify risks and mitigations, and oversee the development and delivery of technical FinOps solutions.
• Provide technical leadership and coordinate technical delivery resources across skillsets, including cross-practice work and deliverables, without direct personnel-management responsibility.
• Provide credible time and effort estimates based on available information, and initiate and author project change requests when additional work is identified beyond agreed scope.

Cloud Cost