Renewals Specialist
You must be able to work from South Africa — the posting restricts this role to applicants there.
Salary: R29 000 – R32 000 per month
Remote Recruitment is hiring a Renewals Specialist for a UK-based employer, fully remote from South Africa, owning a portfolio of customer renewals.
Role overview
You will manage renewals from notice to close, keeping customers engaged and contracts on track.
Key responsibilities
- Manage a portfolio of customer renewals from notice to close
- Proactively contact customers ahead of renewal dates
- Identify at-risk accounts and coordinate retention efforts
- Process renewal contracts and update CRM records
- Report on renewal rates and forecasts
- Liaise with sales and customer success on upsell opportunities
What you will need
- Experience managing renewals or subscription contracts
- Experience with CRM systems (HubSpot, Salesforce, or similar)
- Comfortable with outbound customer calls and emails
- Strong negotiation and follow-up skills
- Comfortable working UK business hours
Nice to have
- Experience in a SaaS or subscription business
- Familiarity with billing platforms
- Experience with retention or win-back campaigns
What is on offer
- 100% remote – work from anywhere in South Africa
- UK business hours: 09:00–17:00 UK time (11:00–19:00 SAST)
- Full-time, stable role with a genuine UK employer
- Supportive onboarding and clear expectations from day one
Originally posted on Himalayas
This role requires you to be in South Africa. If that means relocating or flying in, it is worth checking fares before you commit to a start date.
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