Product Business Analyst (Software / SaaS) | ZR_1188_JOB

This is a remote position.

Product Business Analyst (Software / SaaS) | Remote
About PeoplePartners

- At PeoplePartners , great careers and great people go hand in hand. As a Great Place to Work® certified company , we’ve built a people-first culture where talented professionals can do meaningful work, collaborate with global teams, and keep growing along the way.

- You’ll get the opportunity to work with exciting international businesses while being part of a team that values your ideas, supports your development, and makes work feel genuinely rewarding. Global exposure, real career growth, and a culture that puts people first — that’s the PeoplePartners experience.

Role Overview
- Great software doesn’t start with code. It starts with asking the right questions.

- As our Product Business Analyst (Software / SaaS) , you’ll join one of our amazing Australian clients and sit at the intersection of Product, Development, Testing, and Customer Experience . Your role is to turn product strategy, customer workflows, and validated initiatives into requirements that are clear, complete, testable, and ready to build.

- Working closely with the Product & Technology Manager , you’ll get beneath the surface of workflows, business rules, system behaviour, dependencies, and edge cases — reducing those mid-sprint “Wait… what is this actually supposed to do?” moments.

- You won’t be telling developers how to build the solution. You’ll make sure everyone understands what needs to happen, for whom, and why .

- You’ll also bring AI-assisted tools into your day-to-day craft, using them to explore requirements and UX concepts, identify gaps, analyse workflows, and improve documentation.

Key Responsibilities:
- Translate product initiatives into clear, structured, and testable requirements.

- Define user stories, workflows, business rules, and acceptance criteria.

- Analyse existing product behaviour and system interactions.

- Identify requirements, dependencies, assumptions, gaps, and edge cases.

- Map customer workflows and expected system behaviour.

- Collaborate with developers and testers throughout software delivery.

- Participate in backlog refinement and sprint planning.

- Maintain traceability from product initiatives through to delivered functionality.

- Use AI-assisted workflows for requirements analysis and documentation.

- Own customer-facing Learn How-Tos for new and changed functionality.

- Support go-to-market handovers and product adoption.

- Collaborate with Product, Development, Testing, Customer Success, and Product Enablement teams.

- Continuously improve requirements and documentation processes.

Requirements

Required Qualifications ( Must-Have):

- 3+ years of experience as a Software Business Analyst, Product Analyst, or similar role .

- Experience working with web-based software or SaaS products .

- Strong requirements gathering, analysis, and documentation skills.

- Experience defining user stories, workflows, business rules, and acceptance criteria .

- Experience working within Agile software delivery .

- Experience collaborating directly with developers and testers .

- Understanding of configuration-driven systems and data relationships .

- Awareness of UX principles and user workflow design .

- Strong analytical and structured problem-solving skills.

- Clear communication skills across technical and non-technical stakeholders.

- Ability to identify assumptions, dependencies, gaps, and edge cases.

- Interest in using AI-assisted tools and workflows to improve requirements analysis and documentation.

Preferred Qualifications: (Experience with the following tools is useful)
- Jira

- Confluence

- Lucidchart

- SQL Server Management Studio

- Experience with comparable tools and platforms will also be considered.

Why Join PeoplePartners

- At PeoplePartners, you’re not just stepping into another remote role — you’re building your career wi