AU Mortgage Broker Support Officer (WFH) | ZR_1367_JOB

This is a remote position.

AU Mortgage Broker Support Officer (Remote) About PeoplePartners

- Great careers happen when great people have the right opportunities — and that’s what we’re all about at PeoplePartners .

- As a Great Place to Work® certified company , we’ve built a people-first culture where talented professionals can do meaningful work, collaborate with Australian businesses, and grow their careers through genuine global exposure.

- You’ll be part of a supportive, connected team that values great work, celebrates wins and gives people room to learn, contribute and progress.

- If you’re ready to build your career without borders, you’ll feel right at home here.

Role Overview
- Great mortgage support is often invisible when it’s done well.

- Documents are exactly where they should be. Brokers know where every client stands. Customers aren’t left wondering. And those small details that could become big headaches? You’ve already caught them.

- We’re looking for an AU Mortgage Broker Support Officer to remotely support one of our Australian clients and help keep brokers, customers and loan files moving in the right direction.

- You’ll work across document management, data entry, compliance checks, lender pricing, valuations and customer follow-ups. You’ll be trusted to manage your workload, identify missing information, follow established processes and give brokers an accurate, current view of their clients’ progress.

- If you know the Australian mortgage and lending environment and get genuine satisfaction from keeping everything accurate, organized and moving, this role could be a great fit.

Key Responsibilities
- Download, cross-check, rename and correctly file client documents.

- Enter and maintain accurate client and document information in MyCRM .

- Review documentation against compliance requirements.

- Confirm sensitive information, including TFNs and government numbers, is appropriately redacted.

- Identify missing or incomplete documentation and follow up with customers.

- Keep brokers updated on document and application progress through the shared Trello board.

- Assist with lender pricing and valuation requests.

- Manage documents and correspondence across shared inboxes, Google Drive and client-specific loan folders.

- Maintain organized, accurate and current loan files.

- Follow established mortgage support and compliance processes.

- Manage competing priorities and complete work accurately and on time.

- Participate in regular team and manager meetings.

- Communicate clearly with brokers, customers and team members.

Requirements

Required Qualifications:
- 2+ years of relevant professional experience.

- Understanding of the Australian mortgage industry and mortgage broker support processes.

- Strong administration and document management skills.

- High level of accuracy and attention to detail.

- Ability to manage multiple priorities and meet deadlines.

- Strong written and verbal communication skills.

- Ability to build trusted relationships with customers and colleagues.

- Strong problem-solving skills and willingness to take ownership of tasks.

- Ability to work independently and as part of a team.

- Self-motivated, resilient and disciplined when working autonomously.

- Customer-focused approach with a commitment to quality service.

Preferred Qualifications:
- Previous experience in the Australian lending or mortgage industry .

- Previous administration or customer service support experience.

-
Certificate IV in Mortgage Broking .

- Experience using Gmail and Google Docs .

- Experience working with MyCRM, Trello and Google Drive .

Why Join PeoplePartners
- Your next role should give you more than a list of tasks. At PeoplePartners , you’ll have the opportunity to build valuable international experience while working with an Australian business from home.

- As part of our Great Place to Work® certified culture, you can look forward to an envi