AU RTO Student Experience Officer (aXcelerate) | ZR_1376_JOB

This is a remote position.
AU RTO Student Experience Officer (aXcelerate) - Remote
About PeoplePartners
- Great careers happen when great people find the right place to grow.

- At PeoplePartners , a Great Place to Work® certified company , we put people first—creating an environment where talented professionals can do meaningful work, build global experience, and keep moving their careers forward.

- You’ll work alongside supportive teams, collaborate with Australian clients, and gain exposure that expands both your skills and opportunities. We bring together a vibrant culture, genuine connection, continuous learning, and the flexibility of remote work.

- If you’re looking for a place where you can contribute, grow, and enjoy the people you work with, PeoplePartners is ready to welcome you.

Role Overview
- Great student experiences don’t happen by accident.

- Behind every smooth extension, resolved concern, processed refund, and helpful phone conversation is someone keeping the details moving while making students feel genuinely supported.

- We’re looking for an AU RTO Student Experience Officer to support one of our Australian clients across student administration and post-sale student support .

- You’ll manage a varied workload covering student extensions, expired-student administration, complaints, cancellations, refunds, retention activities, and incoming calls. You’ll also provide ongoing administrative support to the Australian team.

- There are plenty of moving pieces, so this role suits someone who can bring order to a busy workload without losing the human touch .

- If you’re equal parts organised administrator and confident customer-service professional—and you know your way around aXcelerate —this could be right up your alley.

Key Responsibilities:
- Process student extensions and expired-student administration.

- Manage student complaints, cancellations, and refund requests.

- Support student retention activities and follow-ups.

- Handle incoming phone calls and overflow enquiries.

- Resolve student enquiries or route calls to the appropriate department.

- Provide ongoing administrative support to the Australian team.

- Maintain accurate student and administrative records.

- Manage multiple tasks and competing priorities effectively.

- Communicate clearly with students and internal stakeholders.

- Use required systems independently to complete assigned tasks.

Requirements

Required Qualifications:
- Experience using aXcelerate .

- Experience handling student enquiries by phone.

- Strong verbal and written communication skills.

- Experience managing complaints or issues.

- Strong multitasking and prioritisation skills.

- Ability to work in a fast-paced, task-driven environment.

- Strong problem-solving skills.

- Ability to work independently once processes are understood.

- Ability to handle sensitive or challenging conversations professionally.

- Strong attention to accuracy and detail.

Preferred Qualifications:
- Experience in an Australian education or Registered Training Organisation (RTO) environment .

- Previous experience in student administration or student support.

- Experience with student lifecycle management.

- Experience processing cancellations and refunds.

- Experience supporting retention activities.

- Experience with HubSpot .

- Experience with Front CRM .

- Experience with WooCommerce .

- Experience with Google Workspace .

- Previous call handling, reception, or front-desk support experience.

Why Join PeoplePartners?

- At PeoplePartners, you’re not simply stepping into another remote role—you’re building experience that can take your career further.

- As part of our Great Place to Work® certified culture, you’ll have the opportunity to work with an Australian client, strengthen your international experience, and continue developing your professional capabilities in a supportive, people-first environment.

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Career growth and global exposure through collaboration with international clients and teams.

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Learning and development opportunities that help you expand your skills and capabilities. A people-first, Great Place to Work® certified culture built around support, collaboration, and connection.

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Employee engagement activities that keep our remote community connected.

- The convenience and flexibility of a work-from-home setup .

- A company-provided computer to support your day-to-day work.

- A stable Monday-to-Friday schedule with your weekends free.

- If you know aXcelerate , enjoy helping people, and can keep a busy workload organised while delivering an excellent student experience, we’d love to hear from you.

- Apply today and tell us how you’ve combined administration and customer service to create better experiences for the people you support.

Work Details
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Work Setup: Remote / Work from Home – Philippines.

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Equipment: Company-provided computer.

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Schedule: Monday to Friday.

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Working Hours: 9:00 AM – 6:00 PM Manila time.

Benefits

- Permanent Work-from-home setup

- Company-provided equipment

- Secondary Wi-Fi Modem

- 21 Leave Credits Annually - Leave benefits begin on Day 1.

- 100% conversion of UNUSED leave credits

- HMO on Day 1

- 13th Month Pay

- Monthly Gift Voucher

- Milestone Tokens (Birthday/Anniversary/Christmas).

- A Life Beyond the Screen #WorkLifeBalance.

- Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.

Originally posted on Himalayas