Operations Executive Assistant (Job ID: NIGOL1EA)

🌟 Exciting Remote Opportunity! We're Hiring an Operations Executive Assistant! 🌟

Are you an organized, tech-savvy operations professional with strong customer-facing polish and sales aptitude? We are seeking a full-time Operations Executive Assistant based in LATAM or South Africa to serve as the remote right-hand administrative partner for a premier residential tile and grout restoration business located north of Atlanta, Georgia!

🚨 IMPORTANT - Watch this quick Loom video on how to get hired: 🔗

🗣️ C1 ENGLISH LEVEL IS REQUIRED. The selected candidate will be speaking strictly in English during their whole shift. 🎙️ PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH.

📋 Job Details at a Glance

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Job Title: Operations Executive Assistant

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Job ID: NICGOL1EA

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Industry: Residential Specialty Contracting / Property Maintenance

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Location: LATAM / South Africa

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Job Status: Full Time

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Work Schedule: Monday to Friday, 8:00 AM to 5:00 PM / 9:00 AM to 6:00 PM (Eastern Time) (Occasional assistance outside work hours required)

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Salary: $2,000 – $2,500 USD / month 💰

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Target Start Date: ASAP 🚀

🏢 About the Client

Our client is a premier, family-owned tile and grout restoration company operating under a national franchise north of Atlanta, Georgia. Specializing in residential steam cleaning, sealing, re-caulking, tile/grout repair, and select installation services, the company has built a strong local reputation. As their first international remote hire, you will take true operational ownership of administrative, dispatching, sales follow-up, and marketing functions.
💼 About the Role

You will serve as the central administrative hub connecting business owners, field technicians, and clients. You will manage daily customer communications, dispatch service technicians, drive sales follow-ups on pending proposals, maintain social media marketing, and leverage AI tools (ChatGPT, Claude, Gemini) to automate daily operational workflows.
🎯 Key Responsibilities

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💼 Executive & Administrative Support: Manage internal scheduling, document SOPs, assist with light bookkeeping/invoicing (AP/AR), and use AI tools to build dashboards and streamline processes.

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🚛 Dispatch & Field Team Coordination: Schedule service calls and estimates based on technician location/skills, send clear job details to field crews, monitor schedule progress, and update clients on arrival times.

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📞 Client Relations & Sales Coordination: Handle inbound customer inquiries, persistently follow up on pending proposals, address client objections to close jobs, and request post-service reviews and referrals.

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📱 Marketing & Content Management: Maintain Facebook, Instagram, and Google Business Profiles with visual before-and-after content collected from field teams, and execute targeted email marketing campaigns.

✅ Qualifications & Experience

⭐ Non-Negotiable Requirements:

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Experience: 2+ years as an Executive Assistant, Operations Assistant, or Customer Service Manager (preferably within home services or field services).

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Communication: Exceptional, near-native written and spoken English with polished client-facing communication.

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Sales Aptitude: High comfort level reviewing quotes, engaging homeowners, addressing objections, and closing sales.

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Tech & AI Savviness: Active daily user of AI engines (ChatGPT, Claude, Gemini) and productivity tools to build efficiencies.

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High Ownership: Proactive critical thinker able to direct field personnel and manage priorities independently.

🌟 Preferred / Nice-to-Haves:

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Hands-on experience with field-service software (Housecall Pro, Jobber, ServiceTitan).

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Familiarity with Canva or basic digital design tools.

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Basic bookkeeping experience or QuickBooks familiarity.

🚀 Submit your application today and take the first step toward your next great opportunity!

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