Operations Business Analyst II

Come Grow With Us

At Gold Coast Health Plan , we are driven to create the health plan of the future - today. We are disrupting the conventions of the health care industry by creating and applying leading-edge solutions to its many challenges.

Working at Gold Coast Health Plan means working alongside a team of committed individuals who are reshaping the organization and redefining how the needs of the whole person – health, health care, and social services and supports – are met. We are seeking collaborators, innovators, and those who are driven to be their very best.

If you are looking for a career of purpose and are passionate about having an impact on society’s health care challenges, then Gold Coast Health Plan is where you should be. Here, you will be challenged and rewarded in equal measure.
About this role:
R easonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

**This role is open to California residents only.**
ESSENTIAL FUNCTIONS
Job Function & Responsibilities
- Business Analysis and Process Governance

- Assist in gathering and documenting business requirements from internal stakeholders.

- Support process mapping, documentation, and the creation of standard operating procedures (SOPs).

- Participate in stakeholder meetings to capture action items and identify potential process improvements.

- Maintain organized documentation repositories and assist with version control.

- Work closely with cross-functional teams to learn and support various operational workflows.

- Design, configure, and optimize workflows and processes.

- Monitor user feedback and system performance to identify improvement opportunities.

Salesforce Development and Administration

- Develop, configure, and maintain Salesforce solutions, including custom objects, fields, Lightning pages, flows, validation rules, formulas, and other declarative automation.

- Support Salesforce administration, including user setup, profiles, permission sets, roles, queues, sharing, security, and access management.

- Develop and maintain Apex, Lightning Web Components (LWC), SOQL, integrations, and other custom Salesforce functionality as needed.

- Troubleshoot Salesforce issues, monitor system performance, and perform root-cause analysis and resolution for defects and production support needs.

- Support Salesforce release and deployment activities across development, testing, UAT, and production environments, including change sets and source-control/deployment tools.

- Partner with business stakeholders to translate requirements into scalable Salesforce solutions and recommend appropriate declarative or programmatic approaches.

Data Analysis and Reporting

- Assist with data collection, validation, and entry into reports or dashboards under guidance.

- Perform data analysis and generate reports to provide actionable insights for enhancing member/provider engagement and service delivery.

Training and Support

- Create training materials and guides to support system adoption; deliver user training if/when applicable

- Contribute to the development of training materials, job aids, or reference guides in collaboration with SMEs.

Testing

- Conduct system testing and User Acceptance Testing (UAT) to validate changes. Coordinate and facilitate UAT among several users if/when needed.

- Work with vendors and internal technical teams for system configuration, Salesforce troubleshooting, integrations, and implementation of new features.

General

- Manage tasks and projects using agile principles, including backlog management and sprint planning.

- Facilitate communication between technical teams and business stakeholders to ensure project alignment