Manager, Operations Business Analysis

Come Grow With Us

At Gold Coast Health Plan , we are driven to create the health plan of the future - today. We are disrupting the conventions of the health care industry by creating and applying leading-edge solutions to its many challenges.

Working at Gold Coast Health Plan means working alongside a team of committed individuals who are reshaping the organization and redefining how the needs of the whole person – health, health care, and social services and supports – are met. We are seeking collaborators, innovators, and those who are driven to be their very best.

If you are looking for a career of purpose and are passionate about having an impact on society’s health care challenges, then Gold Coast Health Plan is where you should be. Here, you will be challenged and rewarded in equal measure.
About this role:

Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

**This role is open to California residents only.**

ESSENTIAL FUNCTIONS
Job Function & Responsibilities

- Provide direct supervision, coaching, performance management, and professional development for Ops Business Analyst staff.
• Lead and manage the Ops Business Analyst function supporting operational domains
• Establish consistent standards and best practices for requirements gathering business requirements documentation, process mapping, testing, implementation support, and post-implementation validation.
• Assign and prioritize Business Analyst resources based on organizational priorities, project complexity, operational risk, and available capacity.
• Ensure Business Analysts develop expertise within assigned operational domains and serve as effective liaisons between Operations, Information Technology, vendors, and other stakeholders.
• Provide oversight and quality review of business requirements, process documentation, workflows, test plans, and other analyst deliverables.
• Partner with operational leaders to identify business needs, process gaps, risks, and opportunities for improvement.
• Translate strategic and operational objectives into actionable initiatives and ensure requirements accurately represent business needs.
• Facilitate cross-functional discussions to resolve complex business requirements, competing priorities, and implementation challenges.
• Oversee analysis of current-state and future-state business processes and identify opportunities for automation, standardization, and operational efficiency.
• Support project planning, prioritization, implementation, and post-implementation evaluation for operational initiatives.
• Partner with Data Analysts and Operations Analytics leadership to identify analytical requirements, KPIs, and reporting needs associated with operational initiatives.
• Collaborate with Information Technology to ensure business requirements are understood, appropriately prioritized, and translated into effective technical solutions.
• Monitor project progress, dependencies, risks, and issues and escalate concerns when appropriate.
• Ensure Business Analysts effectively support user acceptance testing, implementation readiness, and validation of delivered solutions.
• Develop and maintain processes for tracking Business Analyst workload, project status, deliverables, and outcomes.
• Promote collaboration, accountability, continuous improvement, and knowledge sharing across the Business Analyst team.
• Develop team capabilities through mentoring, training, succession planning, and identification of professional development opportunities.
• Prepare and present project updates, recommendations, risks, and findings to operational leadership and other stakeholders.

• Perform other duties as assigned.

MINIMUM QUALIFICATIONS
Education & Experience