Home-Based Operations Analyst

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Number of Openings: 1 Hiring Priority: Active Hiring We are looking for a Home-Based Operations Analyst to join a growing U.S.-based company in the promotional products industry. In this role, you will support end-to-end order operations by coordinating with decorating partners, vendors, customers, and internal teams to ensure projects move smoothly from sourcing through production and delivery. You will play a key role in monitoring timelines, resolving operational issues, communicating updates, and ensuring exceptional customer service throughout the order lifecycle. REQUIRED CORE COMPETENCIES - Communication: Highly proficient in spoken and written English with the ability to communicate effectively with customers, vendors, and internal teams. - Organization: Strong organizational and time management skills with the ability to manage multiple priorities and deadlines. - Attention to Detail: Maintains accuracy in documentation, production tracking, and order management. - Problem Solving: Proactively identifies operational issues and works with stakeholders to resolve them efficiently. - Adaptability: Thrives in a fast-paced environment and can easily adjust to changing priorities and responsibilities. ​ WHAT YOU WILL DO Critical engagement with decorating partners - Documenting action items and ensuring follow-up - Recording and conveying feedback Monitoring production timelines - Communicating delays and issues to relevant stakeholders - Liaising with customersregardingorder status and issues - Updating the Customer Success team on order progress Resolving operational roadblocks - Addressing sourcing issues and communicating with customers as needed - Resolving shipment issues and providing necessary documentation - Monitoring transit times and reporting delays or lost shipments - Troubleshooting art file issues to ensure production stays on track Managing expedited orders - End to endmanagement of high touch orders from sourcing, production, andlogistics. - Keeping all relevant parties updated on order status WHAT WE LOOK FOR - Education: Bachelor's degree in Communications, Marketing, Business Administration, or a related field preferred. - Experience: 1–3 years of experience in the promotional products industry, customer service, marketing, e-commerce, or related operations roles. - Language Proficiency: Strong verbal, written, and English communication skills. - Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours. - Technical Skills: - Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint). - Proficient in Google Workspace (Google Sheets, Gmail, Docs). - Familiarity with CRM platforms and promotional industry software such as Sage, ESP, commonsku, or Syncore is preferred. - Basic knowledge of Adobe Illustrator, Adobe Photoshop, or Canva is an advantage. - Strong multitasking, organizational, and project coordination skills. WHAT WE OFFER - Salary Range: PHP 35,000 – 37,500 - Industry: Promotional Products - Job Type: Full-time - Work Shift: 8:00 AM – 5:00 PM CST (USA) - Workdays: Monday through Friday (USA) BENEFITS OF WORKING WITH US - Industry-leading salary packages - Permanent work-from-home setup - Company equipment provided - Government-mandated benefits employer share - Internet stipends upon regularization - HMO Coverage upon regularization (with an option to enroll as early as Day 1) - PTO credits and service incentive leaves - Major spring and winter company live events - Monthly employee appreciation virtual events - Company-provided career skills training courses - A company culture focused on your personal and professional growth WHO WE ARE DCX stands out as a l