Operational Account Manager

Operational Account Manager Description -
Location Flexible in the US

Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.
Responsibilities:

- Manages the operational business relationship of large accounts, often with global/regional reach; serves on account team, providing operational perspectives.

- Plans and leads business analyses and provides recommendations to sales teams and business units.

- Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of high complexity, in support of the customer/partner requirements.

- Represents the customer/partner needs and provides business requirements to projects of high complexity, and conducts post-project evaluations.

- Prepares and runs operational performance reviews with the customer/partner and drives improvement plans.

- Consults and advises on operational matters of high complexity to internal clients up to the Director level.

- Proactively communicates operational process changes to customers/partners and internal clients; drives the implementation phase.

Education and Experience Required:

- First-level university degree or equivalent experience; advanced university degree preferred.

- Typically 6-10 years of related experience, preferably in supply chain, customer service, procurement or financial management.

- Typically 2-4 years of experience supporting

- global/regional accounts or large, complex domestic accounts.

- Project management experience preferred.

Knowledge and Skills:

- Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.

- Excellent Leadership, negotiation and influence skills.

- In-depth understanding of core HP businesses and the revenue cycle.

- Expert knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint.

- Strong project management, problem solving, and analytical skills.

- Strong ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements.

- Strong ability to establish and maintain strong relationships with external customers/partners up to the Director level.

- Solid financial and business acumen.

- Proven ability to identify and implement customer-specific process improvements.

The pay range for this role is $116,150 to $155,400 USD annually with additional
opportunities for pay in the form of bonus and/or equity (applies to United
States of America candidates only). Pay varies by work location, job-related
knowledge, skills, and experience.
Benefits:

HP offers a comprehensive benefits package for this position, including:

* Health insurance
* Dental insurance
* Vision insurance

* Long term/short term disability insurance
* Employee assistance program
* Flexible spending account
* Life insurance
* Generous time off policies, including;
* 4-12 weeks fully paid parental leave based on tenure
* 11 paid holidays
* Additional flexible paid vacation and sick leave (US benefits overview
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The compensation and benefits information is accurate as of the date of this
posting. The Company reserves the right to modify this