Account Manager Hotels EMEA

Account Manager, Hotels EMEA (German Speaking)
France (Remote)

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable , part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.
About the job

OpenTable is seeking a dedicated and strategic Account Manager to manage, protect, and grow our core hotel portfolio within the EMEA region. In this role, you will act as a trusted business advisor, bridging clients' operational needs with our innovative hospitality technology solutions. You will collaborate cross-functionally with sales, product, and marketing teams to ensure client success and drive a high return on investment. Additionally, you will leverage data-driven insights to report on account health and influence our global product roadmap.
Responsibilities

- Meet and exceed assigned monthly and quarterly retention and revenue goals by protecting core revenue and closing growth opportunities.

- Ensure world-class customer satisfaction and support client operational needs by fully optimizing OpenTable 's technology for every hotel account.

- Maintain operational excellence by documenting all client communications within Salesforce and reporting on account health and KPIs to senior leadership.

- Demonstrate subject matter expertise on our full suite of solutions, including table management platforms and online marketing tools, to solve complex C-suite challenges.

- Act as the "Voice of the Customer" by providing consistent field feedback on trends and feature requirements to Product and Marketing teams.

- Assist Hotels Account Executives and Inside Sales Representatives to ensure seamless client transitions from signed to live.

Minimum Qualifications

- German speaking to a business level proficiency

- 5+ years of Account Management or equivalent experience.

- Experience working under pressure, meeting ambitious goals, and managing multiple priorities simultaneously.

- Outstanding negotiating and communication skills.

- An aptitude for data-driven business decisions and the ability to reframe a client's view of their business through insights.

- Ability to travel 30-50% across the EMEA region for on-site client meetings and industry events.

Preferred Qualifications

- Account Management experience within a B2B SaaS or high-growth hospitality technology environment.

- Business-fluent German language skills to support regional customers with clarity and cultural awareness.

- Proficiency in Google Suite and CRM solutions like Salesforce, along with AI fluency and its professional application.

- Prior restaurant management or food and beverage (F&B) sales experience.

- A genuine passion for the hospitality industry and technology.

Benefits, Pay and Perks:

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required.
The salary range for role located in France is €40,000-€50,000 .
In addition to a competitive base salary, roles are eligible to be considered for additional compensation and benefits in accordance with local law and company policy
Benefits:

- Work from (almost) anywhere for up to 20 days per year

- Generous paid leave, vacation & time off for your birthday

- Vacation: you accrue 25 days a year + RTTs

- Wedding days: 4 days off for your own wedding and 1 day for your child’s wedding

- Health and Life Insurance Scheme w