CX Intelligence Production Specialist
Work Set-up : Remote/WAH
Equipment Provision: Equipment Provided
Schedule: 8PM - 5AM MNL, M-F
Job Summary:TheCX Intelligence Production Specialistis responsible for coordinating, producing, and managing Signal Reports and related client intelligence deliverables. This role executes standardized AI-assisted reporting workflows, compiles operational and account inputs into client-ready reports, manages report production timelines, and supports cross-functional review and approval processes to ensure high-quality and consistent deliverables across the portfolio.
What does a day in the life of aCX Intelligence Production Specialistlook like?
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Execute standardized Signal Report production workflows using approved AI skill libraries and reporting methodologies
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Compile operational metrics, account data, and supporting intelligence inputs into structured client deliverables
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Coordinate with CX Intelligence, Project Management, and Business Transformation stakeholders to gather required report input and maintain production timelines
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Manage multiple reports simultaneously while tracking production status, review stages, dependencies, and delivery deadlines
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Prepare draft reports for analytical review and incorporate approved revisions and feedback into final deliverables
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Apply formatting, layout, quality control, and presentation standards to finalize reports prior to client delivery
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Coordinate routing and approval workflows with project managers, account managers, and leadership stakeholders
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Maintain organized tracking of reporting queues, production schedules, approvals, and deliverable status updates
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Identify workflow blockers, production risks, or missing inputs and escalate issues appropriately
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Support continuous improvement initiatives related to reporting workflows, AI-assisted production processes, and deliverable consistency
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Collaborate with cross-functional teams to support reporting operations, client deliverables, and transformation initiatives
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Adhere to company policies and procedures
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Meet or exceed performance targets for related KPIs
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Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
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Collaborate with other departments as needed
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Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
- Perform other duties as assigned
What are the required qualifications of aCX Intelligence Production Specialist?
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Proven experience designing high-impact presentations in Google Slides and leveraging Claude (or advanced AI tools) to optimize writing, research, and content production workflows.
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Ability to translate complex data into narrative-driven Google Slides decks, focusing on intuitive layout and flow to tell a compelling story.
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Experience managing and enforcing master templates across collaborative teams to ensure visual and structural consistency when multiple authors contribute to a single deliverable.
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Proven track record of structuring and delivering content-heavy documents from the initial brief through to final production.
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Experience using AI tools within a writing or content production workflow, including the ability to identify limitations and course-correct outputs.
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Strong developmental editing skills, with the ability to audit, refine, and quality-check AI-generated drafts of diagnostic or technical reports.
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Demonstrated ability to manage, prioritize, and deliver multiple complex deliverables simultaneously under tight deadlines.
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A disciplined personal quality-check process to ensure all deliverables are flawless before submission to clients or senior reviewers.
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Deep understanding of how to leverage CX intelligence in a consulting or operational transformation context to deliver actionable recommendations rather than just interesting data points.
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Experience collaborating with analysts, co