Manager, Global Order Management (SaaS)

Description

We’re growing and looking to hire a Manager, Global Order Management who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.

Claroty is a global leader in protecting cyber-physical systems (CPS), dedicated to securing the critical infrastructure that keeps the world running. We’re a fast-growing, award-winning team where innovation meets purpose—and we want you to help us define the future of cybersecurity.
About the Role:

As Claroty scales globally, the Manager, Global Order Management is a pivotal role at the intersection of Finance and Go-to-Market — ensuring every deal closes cleanly and every dollar is booked accurately. You will serve as the operational owner of commercial governance, deal booking, contract lifecycle management, and order-to-cash execution across all regions.

Reporting into Finance, you will manage a small team of Order Management professionals while remaining actively involved in complex deal reviews, process improvements, and cross-functional initiatives. This role is fully remote, but eligibility is restricted to candidates currently residing in the US Eastern Time Zone . Candidates living in Central, Mountain, or Pacific time zones will not be considered at this time.
Responsibilities

As a Manager, Global Order Management, your impact will be:

- Manage, mentor, and develop a global Order Management team.

- Own the global post-signature order management process and ensure timely and accurate booking of customer contracts.

- Serve as the primary escalation point for complex deal structures and booking exceptions.

- Review and approve high-value and non-standard transactions.

- Ensure compliance with booking policies and ASC 606 revenue recognition requirements.

- Partner with Sales, Finance, Legal, Business Application, Operations, and other teams.

- Drive process automation and scalability across the Quote-to-Cash lifecycle.

- Lead Salesforce workflow optimization initiatives.

- Support monthly and quarterly close activities.

- Maintain audit-ready documentation and support SOX compliance efforts.

- Own ARR tracking and deliver performance reporting to Finance leadership.

- Lead continuous improvement initiatives to drive operational efficiency and stronger controls.

Requirements
What you need to succeed in this role:

- 5+ years of experience in Order Management, Deal Desk, Revenue Operations, Sales Operations, or Quote-to-Cash functions within a SaaS or technology company.

- 2+ years of people management experience.

- Strong understanding of SaaS business models, ARR metrics, contract lifecycle management, and Order-to-Cash processes.

- Working knowledge of ASC 606 revenue recognition principles.

- Deep expertise with Salesforce, CPQ, Orders, and Approval workflows.

- Experience supporting global sales organizations and complex deal structures.

- Strong analytical, organizational, and stakeholder management skills.

Preferred Qualifications

- Experience in cybersecurity or enterprise software.

- Familiarity with NetSuite ERP.

- Knowledge of SOX compliance and internal controls.

- Experience leading automation, transformation, or systems implementation projects.

- Familiarity with AI tools for workflow automation, data analysis, or revenue operations intelligence.

About Claroty

Claroty empowers organizations to protect the mission-critical infrastructure that underpins modern life. The AI-powered Claroty Platform serves as the single source of operational truth, providing the deepest visibility and broadest protection across cyber-physical systems (CPS), leveraging five core solutions: asset inventory, exposure management, network protection, secure access, and threat detection. Claroty helps organizations operationalize CPS protection through a programmatic approach designed to reduce risk, maintain operational integrity, and meet compliance–whether in the cloud with Claroty xDome or on-premise with