Strategic Account Manager - KSA

About us:

WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified.
A 10 year vintage rock solid SaaS play growing near-profitably on the back of great product and service experience. Offers a single dashboard solution to consumer companies to unify and analyse their customer data, engage with customers across multiple channels and personalise every message including in-line content on the web / mobile apps. We work with thousands of brands worldwide, across industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, and Online Retail.
One of the hottest global SaaS companies, we’ve been recognized by G2 as a Marketing Automation Leader in Asia 2021.

We're growing 100% year-on-year, presently at $20M ARR with offices in Gurgaon, Mumbai, Bangalore and Dubai and are expanding this year to Brazil and Indonesia. A battle hardened team, accessible founders and a resilient culture of sustainable growth with no shortcuts. A somewhat uncommon, in-the-ring view of building a company to last.
Learn more about us at

Ideal Candidate:

- 4+ years of experience with at least 4 years relevant work experience in a customer-facing role (customer success or account management) in a SaaS setup

- Preferably a Masters degree in Business Administration

- Domain - Experience with analytics, data, databases or business intelligence preferred

- Go-Getter - Willing to go the extra mile with a strong work ethic; self-directed and resourceful

- Excellent Communication - You know what to say and more importantly, how to say it

- Experience in Digital Marketing products will be an added advantage

Essential Functions and Responsibilities:

- Manage top enterprise accounts and drive revenue

- Responsible for managing existing business and cross/up-sell in same account as well as group accounts (large enterprise clients/prospects) (Automation, Consumables, Custom Analytics, etc)

- Strategic account mapping at different levels to establish and nurture relationships with key stakeholders at the client side including CXOs

- Participate in and conduct Executive Business Reviews (EBRs)

- Analyse business potential, conceptualize and execute strategies to drive sales and achieve desired targets

- Implement processes to improve on the quality of deliverables and reduce turnaround time

- Responsible for conflict resolution and compliance on client deliverables and revenue

- Identification of client goals and representing their interest to internal teams

- Work closely with the project and CSM team in order to maintain a continuous knowledge of project/account status so as to identify potential issues and/or opportunities related to the project/account

- Proactively identify any risk in Enterprise accounts

- Help drive customer references and case studies, and increase speaker participation, etc.

- Provide strong account management to existing clients, offering support and keeping them abreast of new products and services that could be of value to their business

Life at WebEngage :

- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.

- A highly inclusive work culture that promotes a relaxed, creative and productive environment.

- Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance

- Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)

Perks & Benefits:

- Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers!)

- Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Explore more here:

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Think you fit the bill? Come along, let’s redefine the future of Marketing Automation!

Originally posted on Himalayas