IT Manager
At KYZEN, we are at the forefront of driving innovation in the realms of iGaming and Forex, fearlessly venturing into unexplored territories with a bold and pioneering spirit. Our business thrives on unprecedented heights, supported by a commitment to transparency, camaraderie, and mentorship.
Our commitment to putting people first isn't just talk. We cultivate an environment where individuals thrive, ensuring that every team member contributes to the collective success and innovation that defines us. Step into our culture that cherishes diversity and inclusion, where your well-being takes center stage.
WHAT WILL YOU DO?
We are looking for an experienced and proactive IT Manager to lead and oversee our technology operations in a fully remote environment. In this role, you will be responsible for ensuring the security, reliability, and efficiency of our IT infrastructure while supporting the business with scalable technology solutions. You'll manage day-to-day IT operations, drive cybersecurity initiatives, oversee vendors and systems, and provide technical support to employees and contractors across the organization.
If you enjoy solving complex technical challenges, improving processes, and building secure, high-performing IT environments, this role is for you. We're looking for someone who thrives in a fast-paced, dynamic company and is passionate about leveraging technology to enable business success.
RESPONSIBILITIES:
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IT Infrastructure Management: Oversee the company's IT infrastructure, including cloud environments. Ensure reliability and security of all systems. Maintain documentation for all IT systems and infrastructure.
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Cybersecurity: Develop and maintain the organization's cybersecurity strategy. Monitor systems for vulnerabilities and security threats. Implement endpoint protection, firewalls, MFA, backup solutions, and disaster recovery procedures. Conduct regular security audits and ensure compliance with company policies. Lead incident response and coordinate remediation activities.
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ISO 27001 certification: Assist the company with acquiring and successfully retaining the ISO 27001 certification.
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User Support: Manage IT support services and ensure timely resolution of technical issues. Establish Service Level Agreements (SLAs) for internal support. Improve end-user experience through proactive maintenance and training. Maintain user accounts, permissions, and access controls.
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Systems Administration: Administer Microsoft 365 or other enterprise platforms as applicable. Manage email systems, file storage, cloud services, and collaboration tools. Ensure software licensing compliance. Oversee system upgrades and migrations.
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Vendor & Asset Management: Manage relationships with technology vendors and service providers. Track IT assets and maintain accurate inventory records. Evaluate new technologies and recommend improvements.
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Project Management: Lead technology projects from planning through implementation. Develop project timelines, budgets, and resource plans. Ensure projects are delivered on time and within budget.
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Policy & Compliance: Develop and maintain IT policies, procedures, and best practices. Ensure compliance with applicable regulations and security standards. Support internal and external audits. Maintain disaster recovery and business continuity plans.
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Leadership: Lead, mentor, and develop the IT team. Conduct performance reviews and training plans. Foster a culture of continuous improvement and innovation. Collaborate with department heads to identify technology needs.
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Budget Management: Prepare and manage the annual IT budget. Monitor technology expenditures. Identify cost-saving opportunities while maintaining service quality. Recommend strategic technology investments.
WHO ARE YOU?
- Advanced certification or formal education in Information Technology, Computer Science, or a related field.
- Minimum 3 years of experience in IT administrati