Manager, IT Field Services

General information

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Job Title

Manager, IT Field Services

Functional Area

Teammate - Information Technology

City

Remote

Work Location Type

Remote

State

Remote

Employment Type

Full-time (30+ hrs/week)/FULLTIME

Description & Requirements

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Position Description & Requirements

WHO WE ARE AND WHAT WE DO:
Radiology Partners , through its affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.

POSITION SUMMARY:

- Lead, mentor, and develop a high-performing IT Service Delivery team through coaching, performance management, and career development.

- Oversee end-user support operations, ensuring exceptional service levels, SLA compliance, and executive-level white-glove support.

- Manage IT projects, resource allocation, and operational priorities to balance strategic initiatives with day-to-day support needs.

- Direct incident, problem, and escalation management activities, driving root-cause analysis, trend identification, and long-term solutions.

- Oversee user lifecycle management, device provisioning, security updates, onboarding/offboarding, and technology compliance processes.

- Drive continuous improvement across service delivery by enhancing processes, documentation, knowledge sharing, and collaboration with cross-functional teams and vendors.

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE:

- 15 years of experience in Information Technology; at least 5 years in management or supervisory role.

- Experience in Healthcare IT, knowledge of radiology workflows and systems and knowledge of PACS/RIS is highly preferred.

- Strong people management experience.

- Exceptional customer service, communication, and problem-solving skills, with experience supporting executive-level stakeholders.

- Strong technical knowledge of ServiceNow, Windows, macOS, remote support tools, and IT service management/ticketing platforms.

- Proven ability to manage multiple priorities, lead IT initiatives, and thrive in a fast-paced, remote environment.

- Experience with endpoint management, software deployments, system updates, and IT project rollouts; willingness to travel up to 25%.

WHY RADIOLOGY PARTNERS:

- Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from.

- Compensation Reviews, Career Growth Opportunities

- Flexible Remote Schedules

- Generous PTO Plans and Paid Holidays

- Proudly Certified as a Great Place to Work for Five Consecutive Years

FOR MORE INFORMATION:

Job Link for Job description

COMPENSATION:

The salary range for this position is $120,000.00 - $135,000.00. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. This role is also eligible for an annual discretionary bonus. In addition to this range, Radiology Partners offers competitive total rewards packages, which include health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).

Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Tran