I46 - EUC Operations Engineer (105)

Role Overview

The Workspace Technology Engineer is responsible for supporting, maintaining, and improving end-user workspace technologies within the organisation. This role is expected to work independently on day-today operations while contributing to design, improvement, and project initiatives
Key Responsibilities
End-User Computing & Device Management

- Manage device lifecycle activities including provisioning, patching, upgrades, and decommissioning

- Administer endpoint management platforms such as Microsoft Intune and/or SCCM

- Troubleshot complex endpoint and workspace-related issues

- Workspace & Collaboration Technologies

- Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint

- Assist with collaboration and productivity tool enhancements

- Support virtual desktop or remote access solutions (e.g. AVD, VDI) where applicable

Security & Compliance

- Implement and maintain endpoint security controls such as BitLocker, Defender, and compliance policies

- Support identity and access management using Entra ID (Azure AD), MFA, and Conditional Access

- Ensure workspace environments meet internal security, audit, and compliance requirements

User Support & Operations

- Provide Level 2 / Level 3 support for workspace-related incidents and service requests

- Perform root cause analysis and implement long-term solutions for recurring issues

- Collaborate with Service Desk and infrastructure teams to improve support efficiency

Documentation & Continuous Improvement

- Maintain technical documentation, SOPs, and operational runbooks

- Participate in technology refresh, pilot, and proof-of-concept (POC) activities

- Proactively identify opportunities (automation; AI etc.) to improve user experience, stability, and security

Required Skills & Experience
Technical Skills

- Strong experience with Windows 11 and Microsoft 365

- Administrator experience in Intune, and SCCM Admin Portal (Mandatory)

- Administrator experience in Virtual environment (Azure Admin Portal) (Mandatory)

- e.g. Creating AVD, Runbooks & etc.

- Working knowledge of Entra ID (Azure AD), Group Policy, and endpoint security controls

- Basic to intermediate PowerShell scripting skills

- Familiarity with ITIL-based support processes 3–5 years of experience in Workspace role

- Experience supporting enterprise or corporate IT environments

- Exposure to audit, compliance, or regulated environments is an advantage

Soft Skills

- Strong troubleshooting and analytical skills

- Good communication skills with both technical and non-technical users

- Ability to work independently with minimal supervision

- Team-oriented with a proactive and responsible mindset

Preferred / Nice-to-Have

- Microsoft certifications related to Modern Workplace or Endpoint Management

- Experience with ServiceNow or other ITSM tools

- Exposure to AI (Copilot Bot creation), automation, VDI, or zero-trust security models

Originally posted on Himalayas