Delivery Manager

We are seeking an experienced Delivery Manager to lead enterprise managed services and digital transformation engagements, ensuring strong service performance, customer satisfaction, and successful delivery.
Job Responsibilities

- Own end-to-end delivery of managed services and technology engagements, ensuring SLAs, KPIs, contractual commitments, and customer expectations are met.

- Manage day-to-day service operations, including incident, problem, change, escalation, and service continuity management.

- Build and maintain strong relationships with senior customer stakeholders and act as the primary point of contact for service delivery matters.

- Lead governance meetings, service reviews, performance discussions, and executive steering meetings.

- Lead and coordinate onsite and offshore delivery teams, including Project Managers, Architects, Technical Leads, Engineers, and Support teams.

- Drive service quality, operational stability, customer satisfaction, and continuous service improvement.

- Manage delivery financials, including budgeting, forecasting, resource planning, profitability, and contract compliance.

- Support contract renewals, scope changes, service enhancements, and change requests.

- Oversee digital transformation initiatives across cloud, applications, infrastructure, data & analytics, AI, and automation.

- Ensure smooth transition from project implementation into steady-state managed services while managing delivery risks and service performance.

Job Requirements

- Minimum 10 years of experience in IT service delivery, managed services, technology consulting, or enterprise IT.

- At least 5 years of experience in a Delivery Manager, Service Delivery Manager, Programme Manager, or similar leadership role .

- Strong experience working within a System Integrator (SI), IT consulting, or technology services environment .

- Proven experience managing large-scale enterprise managed services and digital transformation engagements.

- Strong knowledge of IT Service Management (ITSM) , including Incident, Problem, Change, Service Level, and Service Continuity Management.

- Proven experience leading onsite, offshore, and cross-functional technical delivery teams.

- Strong stakeholder management, commercial management, budgeting, forecasting, and contract governance experience.

- Excellent communication, leadership, problem-solving, and decision-making skills, with experience working in Agile, Waterfall, or hybrid delivery environments.

Originally posted on Himalayas