Healthcare Virtual Assistant | Athena EMR Experience

Description

Overview :

Snapscale is seeking a highly skilled Healthcare Virtual Assistant to support day-to-day U.S. clinic operations in a remote setup and ensure a seamless patient experience. This role requires strong communication skills, attention to detail, and hands-on experience in U.S. healthcare processes. The ideal candidate must have proven expertise in EMR systems, specifically Athena EMR , and the ability to manage multiple clinical and administrative tasks efficiently while working remotely.
Key Responsibilities:

- Verify patient benefits and insurance coverage accurately and efficiently

- Reactivate past patients and maintain engagement through consistent follow-ups

- Handle inbound calls and assist patients with inquiries professionally and empathetically

- Conduct appointment confirmations, reminders, and outbound follow-ups

- Schedule and reschedule patient appointments using Athena EMR

- Maintain and update patient records in Athena EMR (required)

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Perform medical chart scrubbing to ensure accuracy and completeness of patient data

- Process and manage prior authorizations following payer and clinic guidelines

- Handle prescription refills in accordance with clinic protocols

- Audit laboratory results and follow up on missing or pending reports

- Support monitoring and coordination of clinic workflows in a remote setting, including virtual systems and tools

Requirements

- Minimum 6 months to 1 year of hands-on experience with Athena EMR (required)

- Experience working with US based clinics and/or health insurance providers

- Experience in insurance verification, patient coordination, and inbound call handling

- Experience in medical chart scrubbing and prior authorization processing

- Experience in refill processing, lab result auditing, and follow-up coordination

- Medical billing and coding experience is an advantage

- Strong written and verbal English communication skills

- Highly organized, detail-oriented, and self-motivated for remote work

- Must have a stable internet connection and a dedicated quiet home workspace

Originally posted on Himalayas