Front Office Patient Coordinator & Virtual Assistant

Front Office Patient Coordinator & Virtual Assistant
Job Summary

One Workforce Global is seeking a skilled Front Office Patient Coordinator & Virtual Assistant to join our growing team. This role is responsible for delivering an exceptional patient experience by managing inbound communications, appointment scheduling, insurance verification, and administrative coordination for a healthcare practice. The ideal candidate is highly organized, customer-focused, and experienced in handling patient-facing administrative functions within a remote environment.
Key Responsibilities

- Answer incoming calls and respond to patient inquiries in a professional, friendly, and timely manner

- Schedule, reschedule, and coordinate patient appointments while maintaining calendar accuracy

- Verify insurance benefits, document coverage details, and provide patients with benefit information and estimates

- Manage new patient onboarding, intake forms, and administrative documentation requirements

- Monitor voicemail, return missed calls promptly, and maintain excellent patient communication standards

- Maintain accurate patient records and upload documents into practice management systems

- Assist patients with portal access, scheduling support, and general administrative inquiries

- Track appointment metrics, patient inquiries, referral sources, and workflow completion to support operational efficiency

Must-Have Skills

- Healthcare Front Office Administration

- Patient Scheduling & Appointment Coordination

- Insurance Verification & Benefits Checking

- Patient Intake & Onboarding

- CRM and Practice Management Software Experience

- HIPAA Compliance & Confidentiality Practices

- Customer Service & Telephone Communication

- Strong Organizational and Multitasking Skills

Experience & Qualifications

- Minimum 2+ years of healthcare, medical office, patient coordination, or administrative support experience

- Previous experience in a medical, behavioral health, counseling, therapy, or outpatient healthcare setting preferred

- Experience working with U.S.-based clients, patients, or healthcare providers

- Strong written and verbal English communication skills

- Experience handling confidential patient information in compliance with HIPAA or similar privacy standards

- Proficiency with CRM platforms, scheduling systems, and healthcare software applications

- Ability to follow structured workflows, scripts, and established operating procedures

Preferred Qualifications

- Experience in behavioral health, mental health, counseling, or therapy practices

- Knowledge of insurance verification and healthcare eligibility processes

- Experience using PracticeSuite or similar EHR/Practice Management platforms

- Spanish language proficiency

- Familiarity with referral tracking, email campaign coordination, and patient engagement processes

- Experience supporting remote healthcare operations

Work Arrangement

- Remote Position

- Full-Time

- Amenable to work with shifting hours, primarily aligned with U.S. time zones

Why Join One Workforce Global ?

- Full-time employment

- Competitive salary package

- HMO coverage

- Work-life balance

- Supportive and growth-oriented work environment

Join One Workforce Global and play a vital role in helping patients access quality healthcare services. If you thrive in a fast-paced administrative environment, enjoy building positive patient relationships, and are passionate about delivering exceptional customer service, we encourage you to apply and become part of a growing healthcare support team.

Originally posted on Himalayas