Administrative Assistant

Administrative Assistant
Job Summary

One Workforce Global is seeking a skilled Administrative Assistant to join our growing team. This role plays a critical part in supporting the daily administrative operations of a healthcare practice by serving as a primary point of contact for prospective and existing clients. The ideal candidate is highly organized, customer-focused, detail-oriented, and capable of managing multiple administrative responsibilities while delivering a professional and compassionate client experience.
Key Responsibilities

- Answer incoming calls and respond to client inquiries professionally and efficiently

- Schedule, reschedule, and cancel appointments based on provider availability and practice guidelines

- Assist prospective clients through the intake and onboarding process

- Gather, verify, and maintain accurate client demographic, insurance, referral, and intake information

- Coordinate communication between clients, providers, and administrative team members

- Monitor voicemail, email, and other communication channels to ensure timely follow-up

- Maintain accurate records within electronic systems and scheduling platforms

- Escalate urgent, sensitive, or clinical concerns to the appropriate team members while maintaining confidentiality

Must-Have Skills

- Administrative Support & Office Coordination

- Appointment Scheduling & Calendar Management

- Customer Service & Client Relations

- Healthcare Intake & Documentation Management

- Phone and Email Communication Excellence

- HIPAA Compliance & Confidentiality Practices

- Organization, Multitasking & Time Management

- Problem-Solving & Attention to Detail

Experience & Qualifications

- Minimum 2+ years of administrative, customer service, healthcare support, receptionist, or patient coordination experience

- Experience in healthcare, mental health, behavioral health, counseling, or similar service-based industries preferred

- Experience working with U.S.-based clients, patients, or healthcare teams

- Strong written and verbal English communication skills

- Proficiency in scheduling software, electronic health records (EHR), CRM systems, and Microsoft Office or Google Workspace

- Ability to manage multiple priorities in a fast-paced remote environment

- Strong judgment and ability to appropriately escalate client concerns when necessary

Preferred Qualifications

- Experience supporting behavioral health, psychology, counseling, or therapy practices

- Knowledge of healthcare administrative workflows and client intake processes

- Familiarity with HIPAA regulations and healthcare privacy standards

- Experience with remote administrative support and virtual client services

- Background in high-volume customer service or patient-facing environments

- Experience coordinating communication across multidisciplinary teams

Work Arrangement

- Remote Position

- Full-Time

- Amenable to work with shifting hours, primarily aligned with U.S. time zones

Why Join One Workforce Global ?

- Competitive salary package

- HMO coverage

- Work-life balance

- Supportive and growth-oriented work environment

Join One Workforce Global and become part of a dynamic healthcare support team dedicated to delivering exceptional client experiences. If you are a proactive, dependable professional who enjoys helping people, excels at organization, and thrives in a remote environment, we encourage you to apply and grow your career with us.

Originally posted on Himalayas