Director of Operations (September 2023 Requisition)

Progentec Diagnostics , Inc. is a biotech company that combines cutting-edge laboratory testing and digital technologies to dramatically improve health outcomes and quality of life for people battling autoimmune conditions. We are a fast-growing start-up venture backed by some of the top investors in health and led by industry thought leaders. Our digital team designs and develops clinically validated disease management platforms as well as patient empowerment platforms that include community engagement, accurate health information, and smartphone apps.

Position Overview: The Director of Operations will play a critical leadership role in the company and will oversee operations across lab, sales, and implementation of pharma and other collaborations. This position requires strong strategic planning, operational expertise, and the ability to lead and motivate teams. The Director of Operations will collaborate closely with various departments to drive performance, improve processes, and contribute to the overall success of the organization. The person will report directly to the CEO or COO of Progentec Diagnostics .
Responsibilities:

- Strategic Planning and Execution:
- Develop and implement strategic plans, in alignment with the company's objectives and vision, to drive operational excellence

- Identify key performance indicators (KPIs) and establish targets to measure and monitor operational performance

- Regularly evaluate operational processes, identify areas for improvement, and implement appropriate measures to optimize efficiency

- Team Leadership and Management:
- Provide strong leadership, mentorship, and guidance to a diverse team of operational staff, fostering a culture of collaboration, accountability, and continuous improvement

- Set clear expectations, define roles and responsibilities, and ensure effective communication and coordination within the operations department

- Recruit, train, and develop talent, identifying skill gaps and providing opportunities for professional growth

- Operational Efficiency and Process Improvement:
- Streamline operational workflows and processes to enhance productivity, reduce costs, and maintain high-quality standards

- Implement best practices and standards to ensure compliance with industry regulations, quality control, and safety guidelines

- Identify and resolve operational bottlenecks, obstacles, and inefficiencies through data analysis and process optimization

- Adhere to the company’s policies and standards and ensure that laws and regulations are being followed

- Cross-Functional Collaboration:
- Collaborate closely with other departments, such as Research and Development, Lab Operations, Quality Assurance, Human Resources, external partners, and supply chain, to ensure seamless coordination and alignment of operational activities

- Foster effective communication channels to facilitate information sharing, problem-solving, and decision-making among different teams

- Participate in cross-functional initiatives and projects to drive business growth, improve customer satisfaction, and enhance operational effectiveness

- Performance Monitoring and Reporting:
- Establish and monitor key performance indicators (KPIs) to evaluate operational performance, track progress, and drive continuous improvement

- Prepare regular reports and presentations for senior management, highlighting operational achievements, challenges, and opportunities for improvement

- Analyze data and provide insights to inform strategic decision-making and resource allocation

- As needed, perform various duties required to successfully fulfill the functions of the position

Knowledge, Skills, and Experience

- Minimum 5 years’ experience in operations management required, preferably in the diagnostic or healthcare industry

- Demonstrated capabilities in strategic planning, process improvement, and project management

- Exceptional leadership skills with the ability to motivate and de