Director of Operations, AEC

Job Description – Director of Operations, AEC Division / Department: AEC Business Unit Reports to (position): General Manager, AEC Level / Grade: Director Location: US Remote Employment Type: Full Time, Exempt Work Conditions: Remote Office Environment Travel: Moderate, as business needs require Telecommute: Yes Minimum Educational Req: Bachelor's degree in Business, Operations, Marketing, Management, or related field; or equivalent combination of education and experience. Years of Experience: 5+ years of progressive leadership experience with revenue accountability and operational ownership.
Position Summary:

The Director of Operations serves as the senior operational and go-to-market leader for Career Certified's AEC Business Unit, overseeing Amber Book, All Star Training, and My Contractors License (MCL). This role is accountable for business performance across the portfolio, including revenue growth, operational execution, marketing strategy, customer experience, B2B partnerships, and strategic initiatives. The Director of Operations acts as the primary business leader responsible for coordinating sales, marketing, operations, and customer success efforts while ensuring alignment with Career Certified's broader organizational goals. This individual owns revenue forecasting, operational effectiveness, and execution of growth initiatives across multiple brands and business models. The ideal candidate brings strong business acumen, operational leadership experience, and a proven ability to drive measurable results through cross-functional collaboration, strategic planning, and disciplined execution.
Essential Duties and Responsibilities:
Revenue & Go-to-Market Leadership

- Maintain accountability for AEC business unit revenue performance and forecasting.

- Develop and execute annual and quarterly growth strategies across Amber Book, All Star Training, and MCL.

- Lead marketing planning efforts, including budget allocation, campaign prioritization, and performance measurement.

- Partner with centralized marketing teams to optimize customer acquisition, conversion, and retention efforts.

- Oversee B2B sales initiatives, business partnerships, strategic accounts, and compliance program relationships.

- Support the development and growth of organic social media presence across AEC brands.

- Monitor business performance metrics and make data-driven recommendations to maximize revenue and profitability.

Business Operations Management

- Lead day-to-day operations across all AEC business lines.

- Ensure efficient execution of customer support functions for both B2C and B2B audiences.

- Oversee sales enablement processes and B2B program delivery activities.

- Manage operational workflows to support enrollment, course delivery, compliance, and customer satisfaction.

- Drive continuous improvement initiatives that increase efficiency, scalability, and service quality.

- Manage operational vendors, systems, and technology relationships supporting the AEC business unit.

Project & Program Leadership

- Lead cross-functional projects supporting business growth and operational improvements.

- Coordinate AEC initiatives including website enhancements, platform migrations, product launches, and enterprise-wide initiatives.

- Establish project priorities, timelines, and accountability measures to ensure successful execution.

- Partner with internal stakeholders to identify risks, dependencies, and resource requirements.

- Ensure strategic initiatives are completed on time, within scope, and aligned with business objectives.

Operational Excellence & Process Management

- Develop, document, and improve standard operating procedures across the AEC portfolio.

- Oversee class scheduling, publishing processes, compliance requirements, and course operations.

- Ensure operational consistency and quality standards across all brands.

- Implement scalable processes that support future growth and operational maturity.

- Monito