Customer Support Representative (Spanish)

David Kennedy Recruitment is working with a leading global provider of customer experience and business process outsourcing services that is seeking to onboard a Spanish-speaking Customer Support Representative to join their team in Portugal. The successful candidate will provide customer support for a leading global entertainment streaming platform, assisting users with account-related enquiries, billing issues, and technical troubleshooting while ensuring an excellent customer experience.

Position: Customer Support Representative

Location: remote, Portugal

Work model: remote

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:
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Provide professional and empathetic customer support across available communication channels

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Assist customers with account management, billing enquiries, and technical issues

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Troubleshoot common platform and streaming-related problems and provide effective solutions

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Deliver accurate information regarding products, services, and platform features

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Identify customer needs and resolve enquiries efficiently and professionally

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Maintain high levels of customer satisfaction while meeting quality and performance standards

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Demonstrate patience, empathy, and a customer-focused approach in every interaction

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Collaborate with internal teams to ensure consistent service delivery.

REQUIREMENTS:
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Fluency in Castilian Spanish and a minimum B1 level of English

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Excellent communication and interpersonal skills

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Strong customer service orientation and problem-solving abilities

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Comfortable using computers, digital platforms, and online services

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Ability to troubleshoot basic technical issues and explain solutions clearly

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Strong attention to detail, adaptability, and willingness to learn

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Ability to work independently in a remote environment

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Flexibility to work rotational shifts, including weekends

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Previous experience in Customer Support, Technical Support, or a similar role is considered an advantage

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Must reside in or be willing to relocate to mainland Portugal.

OFFER:
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Competitive salary package

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Christmas and holiday allowances

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Meal allowance

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Health insurance from day one of employment

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Six-week training programme

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Company-provided accommodation option for eligible candidates

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International working environment and professional development opportunities

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Guidance and tools to reach career potential

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And much more!