Bilingual Customer Service & Technical Support Representative (Spanish/English)

This is a remote position.

Bilingual Customer Service Representative (Spanish/English) Remote – New York or Florida (Preference given to candidates near Plainview, NY or Ocala, FL)
$17–18/hour + Overtime | Fully Remote | 24/7/365 Operation Join an established remote customer service team in a fast-paced, collaborative call center environment. We're seeking FLUENT Spanish/English Customer Service Representatives who are passionate about helping customers and delivering exceptional service. This fully remote opportunity offers the chance to be part of an employee-centric team that values teamwork, reliability, and a positive customer experience in a 24/7/365 operation.
What You'll Do
- Provide outstanding customer support via phone and chat in Spanish and English.

- Greet customers, verify account information, listen carefully, and demonstrate empathy.

- Assist customers with account questions, service inquiries, and basic troubleshooting.

- Troubleshoot internet, Wi-Fi, and basic device issues.

- Document customer interactions accurately using internal systems.

- Escalate more complex issues to the appropriate team when needed.

What You Bring
- Fluent in Spanish and English (spoken and written).

- At least one year of customer service experience (call center experience preferred).

- Strong communication, multitasking, and problem-solving skills.

- Comfortable navigating multiple computer applications while assisting customers.

- Patient, professional, and calm when working with customers.

- Must reside in New York or Florida.

Remote Work Requirements Candidates must provide their own:
- Updated Windows PC or Mac computer.

- Hardwired internet connection with a minimum download speed of 300 Mbps.

- Quiet, professional workspace free from distractions.

Pay & Schedule
- Pay: $17–18 per hour, depending on experience.

- Overtime available.

- Paid training.

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Current schedule: Thursday through Monday, 3:00 PM – 12:00 AM ET, with Tuesday and Wednesday off. (Days off are subject to change based on business needs.)

- This is a 24/7/365 operation , including weekends and holidays.

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Schedules are subject to change based on the client's business needs, so candidates must be flexible and available to work other shifts as needed.

- Shift preferences and availability will be discussed during the interview process.

- Two 15-minute breaks and one 30-minute meal break per shift (per company policy).

Why Apply?
- Join an employee-centric company that values teamwork, collaboration, and outstanding customer service.

- Fully remote position with a supportive management team.

- Opportunity to build valuable customer support skills in a growing organization.

- Paid training, overtime opportunities, and a positive team environment.

Originally posted on Himalayas