iGaming Customer Service Executive (Korean)

David Kennedy Recruitment is working with a company in the iGaming industry that is seeking to onboard a Korean-speaking Customer Service Executive to join their team remotely.

The role focuses on providing excellent player support through live chat, troubleshooting gameplay and account issues, and ensuring a smooth gaming experience. The ideal candidate is a native Korean speaker with previous iGaming experience, strong written communication skills and a customer-focused approach.

Position: iGaming Customer Service Executive

Location: Remote

Employment type: Full-time

RESPONSIBILITIES:
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Respond to player enquiries via live chat, providing prompt, professional and helpful support

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Assist players with gameplay-related issues, troubleshoot problems and resolve queries efficiently

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Support players with account and online connectivity issues to ensure uninterrupted platform access

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Investigate player concerns and verify account details, gameplay information and relevant records

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Maintain high customer service standards and deliver a positive player experience

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Escalate complex issues to the relevant teams when necessary

REQUIREMENTS:
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Native-level Korean language skills

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Good written and verbal English communication skills

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Previous experience in the iGaming industry

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Excellent written communication skills, particularly for live chat support

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Strong problem-solving skills and attention to detail

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Customer-focused attitude and ability to work independently in a fully remote environment

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Availability to work rotating shifts covering a 24/7 operation

OFFER:
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100% remote working

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Company-provided laptop

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6-month renewable contract

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Attractive employment benefits

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Opportunity to develop leadership skills in an international iGaming environment

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Immediate interview availability for suitable candidates

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And many more!