Customer Support Advisor - Employee Benefits (Remote in Portugal)

about the role

Job Title: Customer Support Advisor
Location : Remote based in Romania
Terms: Permanent / Full-Time 40h weekly
Salary band: €17,000 - €18,000
Schedule: Monday to Friday, 9 am - 5:30 pm

About the role:

The successful candidate will support one of the UK and Ireland's fastest-growing start-ups, transforming the way employee benefits are delivered and experienced. This is an exciting opportunity for an experienced Customer Support Advisor to join a rapidly scaling company, with exposure to customers, insurers, and internal teams across the business. The role will have a broad scope, global reach and plenty of opportunities for growth.

What you'll be doing:

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Interact with customers as part of support function . Act as the first line of investigation for benefit and policy-related queries, owning issue resolution. Liaise with insurers and providers on escalations, tracking any recurring issues and maintaining high quality documentation.

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Handle new business administration . Set up new employer schemes, facilitate application processing between employers, employees and insurance providers, while also updating our CRM and internal systems

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Support scheme renewals. Work closely with employers and insurance providers, plus partner with customer success teams to refine processes and improve the customer experience

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Own policy event administration . Process policy changes including joiners, leavers, dependents, cancellations and amendments; coordinate across internal teams and providers

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Travel: You will complete your induction and new hire training in Dublin and will visit Dublin once a quarter for meetings and training.

Our Recruitment process ​
- 1st round interview with the Talent Acquisition Team

- Language assessment

- Final round interview and task with the Hiring Team

- Reference checking

your profile

- 2+ years of experience in operations/support within insurance, financial services or benefits administration in HR

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Strong attention to detail. You can manage multiple workstreams and dive into complexity

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Clear written communication skills . You thrive when working with different stakeholders

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Ability to work independentl y. You perform well when tasked with important matters and given guidance

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Comfort working in fast-paced environments . You are comfortable with ambiguity and evolving processes

Originally posted on Himalayas