Employee Benefits Advocate

Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver 's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.

**Please be aware of recruitment scams. Businessolver does not make job offers outside of our official hiring process or request payment or sensitive personal information. You will never receive an offer of employment without meeting a hiring authority and having a "live" and face-to-face conversation.**

Right Pay. Right Company. Right at Home!

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100% Remote - Work & Train from Your Home

- Available 8 hour shifts are Monday - Friday, between 10 AM - 7:00 PM CST

- Start Date: November 2nd

- Pay: $20/hour

We are seeking full-time employees (Advocates) to support our clients by taking calls regarding employee benefit enrollment. This is a meaningful role in which you can take pride in knowing that at the other end of our technology is a person, a family member, or a loved one that needs your support.
The Details:

- Answer a broad range of inbound calls (in support of clients) in a professional, energetic, and positive manner

- Respond accurately and thoroughly to caller inquiries and document call detail accordingly

- Must be a resourceful and creative problem solver who can work with members of the team to find solutions

- Ensure compliance in all areas of processing, completing all transactions timely and accurately

- Take accountability for entire process from receipt of work to resolution

- Work under general supervision following established procedures

What You Need to Make the Cut:

- Prior benefit administration, insurance brokerage or insurance provider experience is preferred but not required

- Service Center and/or Customer Service Experience is Required

- Strong customer-centric mindset

- Must be comfortable with technology – we are a technology company!

- Competitive, team player who strives for excellence

- Strong interpersonal skills to find success in every opportunity

- Exceptional phone etiquette and communication skills

We Require that You Have:

- Internet speeds of above 20 Mbps (Download) and 5 Mbps (Upload)

- Ethernet Cable Connection Highly Recommended

Training:

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Businessolver will provide a comprehensive training program prior to “going live” - this includes virtual classroom training, self-guided e-learning and job shadowing

- All training sessions are mandatory & will be completed from the convenience of your home office

- Initial Training Schedule:
- First week: Monday - Friday, 9 AM - 6 PM CST

- Remaining Five weeks: Monday - Friday, 8 AM - 5 PM CST

Please Note: Planned time off may be restricted during our peak Annual Enrollment period ( October through December ). Availability during this timeframe is an essential requirement of the role.

Other Compensation: If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here:

Dear Applicant.

At Businessolver , we take our responsibility to protect our clients, employees, and company seriously and that begins with the hiring process.

Our approach is thoughtful and thorough. We’ve built a multi-layered screening process designed to identify top talent and ensure the integrity of every hire. This includes quickly filtering out individuals who may attempt to misrepresent themselves or act in bad faith.

We also partner with trusted, best-in-class providers to conduct background checks, verify identities, and confirm references. These steps aren’t just abou