German Customer Care Advisor - Remote in Portugal

Category: Customer Service

Location:

Location: Portugal

Workload: Full-Time

Position Overview:

We are currently looking for German-speaking Customer Support Agents to join a fast-growing team. This is an exciting opportunity to work with leading global brands in the digital advertising space, supporting high-value clients and helping them grow their presence online.

Main Responsibilities:

- Provide support to high-level clients via chat, email, and phone.

- Assist customers with the self-serve advertising platform and related tools.

- Deliver pre- and post-sales support for digital advertising products.

- Troubleshoot and resolve technical issues, such as bugs or delivery errors.

- Communicate updates and resolutions to clients in a timely and professional manner.

- Identify opportunities for customers to enhance their advertising performance.

- Gather client feedback and share product insights to improve user experience.

Candidate Profile:

- Fluency in German(mandatory) and proficient English.

- Strong communication, problem-solving, and interpersonal skills.

- Basic technical proficiency and computer skills.

- Ability to manage multiple tasks in a fast-paced environment.

- A team player with a proactive and customer-oriented mindset.

- Previous experience in customer support or digital marketing is valued but not required.

Compensation & Benefits Package:

- Competitive monthly salary

- Performance-based bonuses

- Health insurance and employee discounts

- Meal allowance

- Full training provided and paid

- Real career progression opportunities in a leading industry

Why Apply?

- Join a well-established and reputable company in the customer experience sector.

- Work with globally recognized brands in an exciting and innovative field.

- Enjoy a dynamic and multicultural team environment.

- Build your career with ongoing training and advancement potential.

- Benefit from a competitive compensation.

If you're fluent in German , passionate about digital solutions, and eager to take the next step in your career, we’d love to hear from you!

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Details
Originally posted on Himalayas