Italian-Speaking Customer Support Specialist – Remote in Portugal

Category: Communications

Location:

Are you fluent in Italian and English and looking for a stable remote opportunity in an international environment?

We are hiring Italian-speaking Customer Support Specialists to join a multilingual team supporting a leading company in the telecommunications sector.

This is a fully remote position within mainland Portugal , offering long-term stability, professional development and the opportunity to work in an international environment.
Your Role

As a Customer Support Specialist, you will be the first point of contact for customers, supporting them with account, billing, service and technical-related enquiries while providing a high-quality customer experience.
Key Responsibilities

- Support Italian-speaking customers via phone, email and chat

- Assist with account, billing and service-related enquiries

- Troubleshoot and resolve customer issues efficiently

- Provide information about products, services and platform features

- Escalate more complex cases when needed

- Gather customer feedback and contribute to service improvements

What We’re Looking For

-
Fluent Italian and English

- Previous experience in customer support, customer service or contact centre environments is an advantage

- Strong communication and problem-solving skills

- Good attention to detail

- Comfortable working with digital tools and technology

- Customer-focused and positive attitude

- Ability to work effectively in a fast-paced environment

Contract & Working Conditions

-
Fully remote within mainland Portugal

- Monday to Friday

- Rotating 8-hour shifts between 07:00 and 18:00

- Availability to work on public holidays when scheduled

- Public holiday work is compensated with additional payment

- Permanent contract after 6 months

Compensation Package

- Base salary: €920/month

- Language allowance: €250/month

- Multiskill bonus: €150/month

- Performance bonus: up to €360/month

- Attendance allowance: €110/month

- Flex work allowance: €60/month

- Meal allowance: €10.20 per working day

Benefits

- Private health insurance

- Paid training

- Fully remote work

- International and multicultural environment

- Ongoing coaching and development

- Career progression opportunities

- Stable long-term project

Interested?

If you are fluent in Italian and English and looking for your next opportunity in Portugal, we’d love to hear from you.
Apply today!
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Originally posted on Himalayas