Customer Service Representative - PH

Description
Overview:

Snapscale is seeking a Customer Service Representative to join our growing team. This role is ideal for a customer-focused professional who excels at communication, problem-solving, and delivering consistent, high-quality service. As a key point of contact for our customers, you will help ensure a positive experience by responding to inquiries, resolving issues efficiently, and supporting company operations through accurate documentation and coordination.
Key Responsibilities:

- Interact with customers via phone, email, or in-person to provide information and resolve inquiries or issues

- Handle customer complaints, providing appropriate solutions and alternatives within established guidelines

- Assist with collections and invoicing while supporting additional in-scope administrative tasks, including conducting call checks and related operational support activities

- Maintain a positive, empathetic, and professional attitude toward customers at all times

- Process orders, forms, applications, and requests accurately and efficiently

- Keep detailed records of customer interactions, transactions, comments, and complaints

- Communicate and coordinate with internal departments to ensure customer needs are met

- Follow communication procedures, guidelines, and company policies

- Stay knowledgeable about company products, services, and policies

- Ensure customer satisfaction and provide feedback to the customer service manager

Perks:

- Health Maintenance Organization (HMO)

- Competitive pay

- Government-mandated benefits

- 13th month pay

- Night differential pay

- Internet allowance

- Perfect attendance bonus

- Yearly salary increase

- Opportunities for career growth and development

- Fun and supportive working environment

Requirements

- Minimum of 1 year relevant experience in the BPO or customer service industry

- Accounts Receivable and Billing experience (preferred)

- Strong verbal communication skills with the ability to speak clearly, professionally, and confidently on calls

- Excellent written communication skills for handling professional email and chat correspondence

- Highly organized, detail-oriented, and capable of managing multiple tasks while meeting deadlines

- Demonstrates patience, composure, and a solutions-focused approach in high-pressure situations

- Collaborative team player with a proactive mindset and strong sense of ownership and accountability

- Ability to follow processes, adapt to feedback, and maintain high service quality standards

- Comfortable using CRM systems, ticketing tools, and standard office software

Originally posted on Himalayas