Customer Service Representative

Benefits

- 11 Paid Holidays

- 401(k)

- 401(k) matching

- AD&D insurance

- Dental insurance

- Disability insurance

- Employee assistance program

- Health insurance

- Life insurance

- Paid sick time

- Paid time off

- Paid training

- Referral program

- Vision insurance

Job type

- Full-time.

Location

- This is a remote opportunity that requires the employee to live within a 110-mile driving radius of the Coast Professional office located at 651 Downing Pines Rd West Monroe, LA 71292.

Pay

- $16/hour plus $5.09 Health and Welfare

Schedule

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Training - Monday-Friday 8am-5pm CST

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Post-Training Scheduling- Upon completion of training, personnel may be assigned to any shift within the following operating hours:

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- Monday: 8:00 a.m. – 9:00 p.m. ET

- Tuesday – Wednesday: 8:00 a.m. – 8:00 p.m. ET

- Thursday – Friday: 8:00 a.m. – 6:00 p.m. ET

Job Summary

This Customer Service Representative (CSR) works under close supervision and follows specific procedures and detailed instructions in handling incoming and outgoing calls. The CSR will complete all data entry while actively communicating with the customer. Reviews input/output data to verify completeness, accuracy, and conformance to quality standards and specifications. Maintains production records. Classifies and codes data to be entered. Verifies, and identifies and corrects errors. Tracks documents received and completion dates in a log. Performs clerical and related office tasks as assigned, such as maintaining records of work received and work performed.
Job Duties & Responsibilities

- Handling incoming and outgoing calls with patience, tact, and courtesy.

- Enter information into Windows-based computer database as required, while following instructions and conducting a scripted interview.

- Escalates calls to supervisor when necessary and appropriate.

- Tracks call-related information for auditing and reporting purposes.

- Provides feedback on call issues related to downtime and/or training issues.

- Contribute positively to a work environment that is flexible, adaptable, and team based.

- Provide, receive, and seek feedback in a positive manner to encourage team building.

- Participate in the development and attainment of team and operational goals.

- Be respectful and courteous.

- Maintain a positive attitude about workloads and expectations.

- Prioritize workloads to ensure timeliness and quality standards are met.

Qualifications

Education

- High school diploma or GED required

Experience

- 3-months or more experience in a call center or customer service environment preferred

- Previous experience with computers, phone systems, and headsets preferred.

Knowledge, Skills and Abilities

- Reading and Typing

- Working knowledge of modern office procedures, methods, and computer equipment

- Proficient in the use of Microsoft Office Products.

- Ability to speak and read English clearly, professionally, and fluently.

- Proficiency in languages other than English a plus

- Excellent communication skills

- Principles and practices of customer service.

- Establish a good working relationship with team members and internal contacts, in order to maintain and continuously strive to improve the level of overall service being provided.

- Good organizational skills and attention to detail.

- Ability to comply with rules, regulations, laws, and methods as related to the position.

- Work independently in the absence of immediate supervision.

- Ability to handle and resolve recurring problems.

- Successfully complete and pass the any client required trainings.

Clearance

As a federal contractor, this position requires U.S. citizenship and security clearance granting access to classified information. The background investigation is conducted by the Office of Personnel Management (OPM) and is an evaluation of the whole person to determine suitability. The suitability review begins after a conditional offer of empl