Admin Correspondence II

Benefits

- 11 Paid Holidays

- 401(k)

- 401(k) matching

- AD&D insurance

- Dental insurance

- Disability insurance

- Employee assistance program

- Health insurance

- Life insurance

- Paid sick time

- Paid time off

- Paid training

- Referral program

- Vision insurance

Job type

- Full-time.

Location

- This is a remote opportunity that requires the employee to live within a 110-mile driving radius of the Coast Professional office located at 651 Downing Pines Rd West Monroe, LA 71292.

Pay

- $16.50 per hour plus $4.57 health and welfare.

Schedule

- Monday - Friday must be available between the hours of 8am-6:30pm

Job Summary

The Admin Correspondence II agent provides knowledgeable written responses to Federal Student Loan (FSA) inquiries in a courteous and professional manner.
Job Duties and Responsibilities:

- Work on assignments that are semi-routine in nature but recognize the need for occasional deviation from accepted practice.

- Provide administrative support to project and operations management, which may include identifying, anticipating, and meeting needs of all departments.

- Perform repetitive clerical steps.

- Perform clerical duties requiring general knowledge and the application of various work methods and procedures.

- Insert customer and account data by inputting text based and numerical information from source documents within specific time limits.

- Interpret paperwork and make sound judgements based on information received.

- Compile, verify accuracy, and sort information according to priorities to prepare source data for computer entry.

- Review data for deficiencies and errors, correct any incompatibility and check output for accuracy.

- Outreach to various sources via oral and written communication in order to make appropriate determination on a variety of tasks.

- Must be able to effectively read a prepared/written script out loud.

- Apply data program techniques and procedures to daily tasks.

- Generate reports, store completed work in designated locations and perform backup operations.

- Requires the review and examination of numerous source original documents from both image and hard copy which require keying of alphanumeric loan data into core system.

- Interpretation of OMB structured, and unstructured forms based on processing procedures to properly classify and label forms into organized work lists.

- Applicant will be required by contract to undergo program training as student financial assistance programs change.

Additional Requirements:

- Must reside in the U.S.

- Must be a U.S. Citizen.

- Must be able to pass a criminal background check.

- Must not be delinquent or in default on any federal student loans.

- May be required to work scheduled holidays, overtime, and Saturdays.

- Adhere to policies as they relate to protecting personally identifiable information

- Must have the ability to write using proper grammar and punctuation.

- Must have the ability to type a minimum of 23 WPM required.

- Must have the ability to work independently and in a team environment.

- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.

- Must be able to navigate Microsoft Excel spreadsheets.

- Must have the ability to identify new scenarios and ask for guidance when none is available.

- Must have a logical thought process.

- Must be organized, take accurate notes, and refer to notes during processing.

- Must welcome and can accept constructive/constant feedback.

- Must have the ability to use resources and tools to effectively communicate: IM Chat, helpful guides/best practices, training material, SUM.

- Preferred NSLDS usage experience (benefit but not required).

Security

Information and Physical Security is the responsibility of every employee. In your position you are required to safeguard the computer systems by following proper username and password management which includes selecting challenging passw