Customer Retention Specialist

Salary: R29 000 – R32 000 per month

Remote Recruitment is hiring a Customer Retention Specialist for a UK-based employer, fully remote from South Africa. You'll own keeping UK customers happy, renewed and on board.
Role overview

When a customer is thinking of leaving, you are the person who picks up the phone. You will listen, understand what went wrong and offer a fair solution. You will also run win-back campaigns and share what you learn so the business can fix the causes of churn. You will work UK hours, 09:00–17:00 UK (11:00–19:00 SAST), Monday to Friday.

You will join the client's existing team from day one, with a named manager in the UK, regular check-ins over video call and clear goals so you always know how you are doing.
Key responsibilities

- Contact customers who are at risk of leaving or have cancelled

- Understand their reasons and offer the right solution

- Run win-back and renewal campaigns

- Track churn reasons and share insights with the team

- Keep accurate notes in the CRM

What you'll need

- 1 to 2 years in customer retention, customer success or account management

- A track record against retention or save-rate targets

- Experience with a CRM such as HubSpot, Salesforce or Zendesk

- Confident phone manner and clear written English

- Reliable home internet and a quiet workspace

Nice to have

- Subscription or SaaS experience

- Experience with UK customers

What's on offer

- 100% remote: work from home anywhere in South Africa

- Fixed UK hours with weekends off

- A long-term, full-time role with a UK employer

- Support from the Remote Recruitment team from application through onboarding

- Hands-on experience with UK clients and systems

Apply with your CV and a short note on your most relevant experience.

Originally posted on Himalayas